Administrative Assistant - Customer Experience

Description

Job Summary: A professional dedicated to serving landlords and tenants, managing administrative and maintenance routines, and updating internal systems. Key Highlights: 1. Dedicated service to landlords and tenants 2. Management of administrative routines and contracts 3. Support for maintenance requests and inspections **Responsibilities:** Provide dedicated service to landlords and tenants, offering support for leasing-related requests and ensuring a positive experience. Carry out administrative routines related to contracts, ensuring compliance with internal policies and established deadlines. Support the initiation, tracking, and closure of maintenance requests, inspections, and service calls, ensuring promptness and quality of solutions. Update and maintain information in internal systems, ensuring organization, reliability, and accuracy of records. Escalate complex requests to the Customer Experience Analyst or Leader, ensuring appropriate handling and customer satisfaction. **Requirements:** Bachelor’s degree in Administration or related fields, currently enrolled or completed Proficiency in Microsoft Office Previous experience in customer service Resident of Piracicaba/SP