ADMINISTRATIVE ASSISTANT / MS

Description

Job Summary: Work in operational support for microfinance, monitoring proposals and ensuring organized, agile, and high-quality administrative processes while supporting teams and customers. Key Highlights: 1. Operational support in microfinance 2. Monitoring of proposals and administrative processes 3. Direct customer contact to resolve pending issues **Position:** Administrative Assistant **Department:** Office **Manager:** Microfinance Coordinator We are seeking an Administrative Assistant to provide operational support for microfinance activities, monitor proposal progress, and ensure administrative processes are conducted with organization, agility, and quality. The candidate will be responsible for supporting internal teams and maintaining direct contact with customers to resolve pending issues and validate information. **Main Responsibilities:** Monitor the status of proposals at each stage of the production pipeline, identifying potential bottlenecks and contributing to meeting deadlines; Perform registration updates and information updates in internal systems; Issue necessary documents for operation validation; Provide direct customer service via WhatsApp, clarifying doubts and guiding customers through processes; Identify and resolve documentation pending issues, contacting customers to request files or corrections; Provide technical support to sales teams (agents), clarifying questions regarding processes, regulations, and systems; Conduct proactive follow-up on contract and pending document signatures. **Requirements:** Completed high school education. Minimum 6 months of experience in administrative routines or customer service. Technical Knowledge Familiarity with administrative routines and customer service; Strong verbal and written communication skills; Basic knowledge of Microsoft Office Suite. **Behavioral Competencies:** Resilience; Organization; Attention to detail; Strong communication skills. **Salary:** 2\.052,00 **Benefits:** Transportation Allowance or Fuel Allowance **Meal Allowance + Food Allowance:** R$ 1\.000,00 Health and Dental Insurance Life Insurance Birthday Day Off PLR (Profit Sharing Program) Cactvs Educa (50% tuition scholarship) Clude (health and wellness platform)