We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even though we are apart, we are united. We hold ceremonies to stay closer, share knowledge, and keep up with our company's latest news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **there is space here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients' businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and duties** **What are we looking for?** A results-oriented professional with an innovative and analytical profile. **Your day-to-day responsibilities will include:** * Supervise support team operations, leading the Service Desk, Field Service, and Cabling teams. * Manage relationships with partners, clients, and other departments related to operations. * Map and present KPIs. * Propose and execute action plans to resolve issues and improve quality-related KPIs. * Coordinate teams in alignment with the organization’s strategies, values, and guidelines, focusing on results while promoting technical and behavioral skill enhancement within the team. * Propose improvements and optimizations based on market trends and emerging technologies. **Requirements and qualifications** * Completed or ongoing undergraduate degree in Computer Science, Information Systems, Systems Analysis and Development, or related fields. * Experience managing Field and Service Desk teams. * Basic knowledge of networking, Cloud, and project management. **Preferred qualifications** * Technical knowledge of Operating Systems and Microsoft Power BI. **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully evaluate your profile considering all your qualifications. **Additional information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance** for grocery shopping and meals * **Medical and dental assistance** so you and your family stay healthy * **Pharmacy partnership** offering discounts on medications * **Childcare allowance**, per current policy * **Gym partnership** to encourage physical activity * **SESC partnership** for varied cultural and leisure programming * **Partnerships for your studies**, including language learning, technology training, and online course platforms * **Payroll-deductible loan** with attractive rates \+ financial education program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, there’s no shortage of stories to tell! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage and learning more about us, getting inspired, exploring our open positions, and joining this continuously growing team?
João Silva
Indeed · HR
João Silva
Indeed · HR
