Job Summary: We are seeking a proactive and committed professional to handle IT incident logging and management, provide support for systems, software, and hardware, and perform equipment maintenance—ensuring service quality. Key Highlights: 1. Opportunity for learning and professional growth in IT 2. Focus on continuous development of employees 3. Diverse, inclusive, and respectful work environment We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is distributed across Brazil and worldwide. * **Our culture** \- Though remote, we stay connected. We hold ceremonies to foster closeness, share knowledge, and keep everyone updated on company news! * **We value diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment—valuing and promoting plurality. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What are we looking for?** A proactive, committed individual with strong interpersonal skills. **Your typical day will include:** * Logging and managing incidents, handling Level 1 and Level 2 requests; * Providing support for operating systems and software installation (including Microsoft Office), networks, printers, peripherals, as well as desktop and notebook maintenance; * Performing directory mapping, configuring POP/Exchange and Lotus Notes email accounts, setting up user profiles, installing VPN, and configuring IP addresses; * Monitoring, responding to, and updating incidents in the database—preventing backlogs that could compromise project SLAs and minimizing overall incident backlog; * Creating and updating the knowledge base, procedures, service scripts, and problem-resolution documentation in the KCS portal. **Requirements and Qualifications** * Completed high school education * Knowledge of network troubleshooting, microcomputing, software/hardware, Service Desk tools, operating systems, and Microsoft Office suite. * Valid driver’s license (categories AB) **Work Schedule**: Monday to Friday, from 08:00 to 17:00, in Sumaré \-SP **Preferred Qualifications:** * Currently pursuing a university degree in Technology. **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback sessions**, aimed at continuous development of our people * **Meal and/or food allowance**, usable for groceries and meals * **Medical and dental assistance**, ensuring you and your family have access to healthcare * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, according to current policy * **Gym membership partnership**, encouraging regular physical activity * **SESC partnership**, providing varied cultural and leisure activities * **Partnerships for language learning, technology training, and online course platforms** * **Payroll-deductible loans** with attractive interest rates \+ financial education program * **Corporate University and learning paths**, covering diverse topics including technology, soft skills, market trends, and more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, getting inspired, exploring our open positions, and joining this ever-growing team?
João Silva
Indeed · HR
João Silva
Indeed · HR
