Job Summary: Engineering and Customer Service professional for service installation and repair, working on external network deployment and maintenance, aiming to ensure customer satisfaction. Key Highlights: 1. Perform service installation and repair with quality and on schedule. 2. Work on external network deployment and maintenance (SITES / FTTA / FTTH). 3. Focus on quality and commitment to results. VP of Engineering and Customer Service Department: Customer Service **Work Location: Cuiabá \- MT** To enhance our customers' experience with our services, we have the Engineering and Customer Service team. The Engineering team is tasked with exploring new technologies, planning the telecom network, and driving technological expansion of our products and infrastructure. The Customer Service team ensures speed and quality in repairing, installing, and maintaining fixed, mobile, and TV lines for B2B and B2C customers. Through consistent projects and planning, we implement the company’s technological evolution, increasing network capacity. Want to join this team? Then come aboard! **Responsibilities and Duties** * Install and repair requested services — including internal and external physical components (telephone lines, data, and TV) — with quality and within deadlines, aiming to ensure customer satisfaction. * Work on external network deployment and maintenance teams (SITES / FTTA / FTTH) — delivering new access points and maintaining fiber optics. **Requirements and Qualifications** * Completed High School; * **Valid Driver's License — Category B;** * Strong communication skills and ability to work in a team; * Certifications in telecommunications are a plus; * Discipline and proactive attitude in daily activities. **Behavioral Competencies:** * Good interpersonal relationship; * Committed to delivering results; * Communicative; * Quality-focused; * Skilled at handling cables, ladders, and other equipment. **Additional Information** Here’s what we offer you: At Vivo, we spare no effort in supporting and valuing our employees. These are not only excellent benefits but also flexible ones. • Choose the ideal benefit for you and your dependents via a digital platform offering various categories: Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; • Corporate mobile phone. Yes, a brand-new smartphone for you! • Unlimited voice and data plan! Yes, unlimited! With the best mobile network, even faster with Vivo’s 5G! • An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; • Eligibility for annual Bonus or Profit Sharing (PPR); • Plan your future through our Private Pension Plan; • Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; • Work in an environment that respects your personality, dress style, and individuality — be authentically you. \#VemdeVocê • Work remotely up to two days per week. \#Mobility • Enjoy flexible working hours; • Take a day off (Day Off) to celebrate your birthday; • Join one of the largest corporate volunteer programs to transform the world; • Access our Educational Development Program, featuring partnerships with educational institutions offering discounts, certifications, and online courses; • Accelerate your career through our Internal Recruitment Program, both in Brazil and abroad — after all, we operate in over 17 countries! \#VivoMinhaCarreira • Benefit from numerous initiatives to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a better quality of life! Services available to our employees include nutritionist consultations, psychologist sessions, social worker support, telemedicine, and more! • All our positions are open to people with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and individual potential! \#VivoDiversidade \#VemPraVivo Important: The only way to apply to Vivo’s selection processes is through the company pages on the Gupy platform: https://vivo.gupy.io — no application or hiring fees apply. We are part of Telefônica Group, Brazil’s leading telecommunications company. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole, building a more connected nation and transforming the lives of Brazilians. We aim to expand autonomy, personalization, and real-time choices for our customers, placing them in control of their digital lives — securely, reliably, and with the quality only Vivo delivers. To achieve this, we lead a digital transformation process, revolutionizing our company from within. We’ve implemented agile methodologies across the organization, seeking innovative and collaborative ways of working. We promote a diverse and inclusive environment that stimulates creativity, drives innovation, and boosts engagement. We believe **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a competitive advantage reflecting the society we live in. We maintain a robust internal program grounded in five pillars: Gender, LGBTI\+, Race, People with Disabilities (PcD), and 50\+, ensuring a more inclusive culture and a diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. Currently, **we connect approximately 357.5 million internet and mobile/landline telephony accesses, plus pay-TV subscriptions.** As a leader in 4G mobile telephony and ultra-high-speed fixed broadband, we offer the market’s largest HD-channel pay-TV package and numerous online applications. To enhance our customers’ experience with our services, we have the Engineering and Customer Service team. The Engineering team is tasked with exploring new technologies, planning Vivo’s network, and driving technological expansion of our products and infrastructure. The Customer Service team ensures speed and quality in repairing, installing, and maintaining fixed, mobile, and TV lines for B2B and B2C customers. Through consistent projects and planning, we implement the company’s technological evolution, increasing network capacity. We believe the path to delivering the best customer experience begins with an excellent employee experience. **\#VemPraVivo**
João Silva
Indeed · HR
João Silva
Indeed · HR
