The **JCE S.A. Group** is a Swedish multinational operating across multiple sectors of the global economy, recognized for its innovation, financial stability, and commitment to operational excellence. We are seeking an **Administrative Assistant** to provide administrative support to Nordtech’s technical assistance department, assisting with operational processes, internal controls, customer service, and organization of departmental requests—contributing to agility and efficiency in technical support and customer service. **Responsibilities and Duties** * Provide administrative support to the technical assistance team; * Open, track, and close service tickets and work orders; * Maintain and update spreadsheets, reports, and departmental KPIs; * Assist with warranty processes, as well as shipping and receiving of parts and equipment; * Handle phone inquiries and provide support to customers and authorized service centers; * Support management of technical documentation and service records; * Perform data entry and tracking in ERP systems; * Organize team technical schedules, tasks, and information flow; * Assist in monitoring deadlines and internal technical assistance processes; * Support general administrative activities within the department. **Requirements and Qualifications** * Completed high school education; * Proficiency in Microsoft Office Suite, especially Excel; * Prior experience in administrative routines or customer service is desirable; * Familiarity with ERP systems and administrative controls. **Additional Information** * Unimed Health Insurance Plan. * Dental Insurance Plan. * Health and Well-being Platform. * Wellhub/GymPass Plan. * Pharmacy Benefits Program. * Life Insurance. * On-site Meal Allowance. * Free Parking. * Profit Sharing Program (PPR) — up to 1.5 monthly salaries per year, per internal policy. **JCE SA Brazil** is part of the Swedish JCE Group and unites companies and brands renowned in the market for quality, innovation, and commitment to customers. With over 30 years of operations in Brazil, we have built a solid trajectory founded on excellence, collaboration, and continuous development. Our group comprises businesses operating across diverse sectors, including **Nordtech, Toyama, and Aquabrazil**, as well as the e\-commerce channel **Houp**. Together, these companies deliver to the market products and solutions distinguished by technology, performance, and reliability. More than products and brands, we are driven by people. We believe outstanding results are achieved by engaged, collaborative, and passionate teams. We value a work environment rooted in respect, integrity, and continuous development—where every professional has space to grow, contribute, and make a difference. This spirit of collaboration reflects our daily belief: **Together, We Are One**. If you seek challenges, continuous learning, and wish to join a company that values talent and builds the future through innovation and purpose, JCE SA Brazil is the place for you. Grow with us and help shape the future alongside our team.
João Silva
Indeed · HR
João Silva
Indeed · HR
