Collections Operator

Description

Job Summary: A Collections Operator responsible for negotiating payments, issuing invoices, and managing customer portfolios, with emphasis on communication and goal achievement. Key Highlights: 1. Payment negotiation and debt settlement agreements 2. Management of customer portfolios and recovery performance indicators 3. Communication, negotiation, and goal orientation **Job: Collections Operator** **Main Responsibilities** * Contact delinquent customers via phone, WhatsApp, email, or other channels; * Negotiate payments, settlements, and debt restructurings; * Issue invoices and monitor payment commitments; * Update information in the collections/CRM system; * Record interactions and negotiation history; * Monitor customer portfolios and recovery performance indicators; * Comply with internal policies and regulatory requirements (e.g., compliance/LGPD); * Escalate specific cases to supervision or legal department when necessary. **Mandatory Requirements** * Completed high school education; * Experience in customer service or collections; * Strong verbal and written communication skills; * Proficiency in negotiation; * Basic computer literacy and familiarity with Microsoft Office suite; * Organizational skills and goal orientation. **Preferred Qualifications** * Experience in active collections; * Familiarity with performance targets and metrics; * Experience in credit recovery. **Behavioral Competencies** * Emotional intelligence; * Active listening; * Persuasiveness; * Resilience; * Proactivity; * Ability to work under pressure; * Empathy in customer interactions. **Salary Range (Brazil)** May vary depending on region and employment model: * BRL 1,800 to BRL 2,000 * Fixed salary + commission; * Meal allowance: BRL 25/day; * Transportation allowance; Payment: BRL 1,800.00 – BRL 2,000.00 per month Benefits: * Meal allowance * Transportation allowance Work location: On-site