Senior IT Infrastructure Analyst - Modern Workplace

Description

**About Itaú Unibanco** Itaú is Brazil's most valuable brand, the best company to work for according to Great Place to Work, and the largest bank in Latin America. We impact over 98 million customers daily across 18 countries. We are made of people, and we believe that having a team with diverse origins, cultures, beliefs, experiences, races, disabilities, genders, sexual orientations, and generations broadens perspectives and contributes to an environment of respect and appreciation for differences. Work Model \- Hybrid with Rotation (8 days on-site per month \- Moóca/Brás). We are seeking a **Senior IT Infrastructure Analyst** to join our Modern Workplace team. This team is responsible for ensuring a modern, secure, and efficient technology environment, supporting the work model through device management and evolution of microcomputing. The squad for this position directly manages the device fleet (Windows, Mac, and Linux), ensuring devices remain up-to-date, protected, and deliver the best possible user experience. **Your day-to-day responsibilities:** You will join a team undergoing transformation, focused on modernizing the endpoint management environment and adopting public cloud solutions. Additionally, you will play a key role in enhancing the digital employee experience by contributing to initiatives such as implementing Digital Employee Experience (DEX) tools. **YOUR MISSION WILL BE** * Sustain and evolve the workstation management environment (Windows, macOS, and Linux) using MDM tools * Ensure devices are up-to-date, secure, and compliant with corporate policies * Drive modernization of the management environment by migrating to public cloud solutions * Support implementation and evolution of Digital Employee Experience (DEX) tools * Automate routines and processes using scripts * Identify and resolve incidents related to the endpoint environment * Collaborate with multidisciplinary teams to continuously improve end-user experience **What expertise do you need?** * Experience with MDM tools for device management (Intune, SCCM, Workspace ONE) * Knowledge of antivirus/endpoint security solutions (e.g., Falcon, SEP, Trend Micro) * Familiarity with workstation operating systems (Windows, macOS, and Linux) * Experience with automation and script development (Shell Script) * Knowledge of ServiceNow (especially low-code capabilities) — a plus. **As an Ituber, you’ll enjoy:** * Transportation Allowance * Meal Voucher (Restaurants) / Food Voucher (Supermarkets) * Health Plan (Fundação Saúde Itaú **or** Central Nacional Unimed) * Dental Plan (Odontoprev **or** Interodonto) * Life Insurance * Profit Sharing (PLR) — contingent upon the bank’s performance * Private Pension Plan * Exclusive discounts on our financial products * Extended maternity and paternity leave * Daycare/Babysitter Assistance (for parents) * Study Incentives * Wellhub or TotalPass * Access to Itaú Leisure Clubs (Guarapiranga / Itanhaém and São Sebastião) * \+ Additional benefits you may learn about during the hiring process Learn more about our culture: https://www.itau.com.br/relacoes\-com\-investidores/noticias/cultura\-itubers\-e\-nosso\-novo\-conjunto\-de\-valores/ (opens in new window) (opens in new window) * We encourage applications from people with disabilities for all positions. Therefore, feel free to apply to roles marked as exclusive or non-exclusive for people with disabilities. We are committed to inclusion and value diversity. **\#JoinItaú \#BeAnItuber**