Description
**Responsibilities:**
* Contact customers to negotiate outstanding debts, both via voice and digital channels;
* Send negotiated invoices;
* Renegotiate debts that were previously settled but whose agreements have been breached;
* Update customer records in the CRM;
* Submit analyses for committee approval;
* Send debt acknowledgment terms related to agreements;
* Customer follow-up;
* Data entry into spreadsheets.
**Qualifications:**
* Completed high school education
* Proficiency in Microsoft Office suite; collection strategies; customer service via WhatsApp;
**Additional Information:**
* Working Hours: Monday to Friday \- 9:00 AM to 4:12 PM
Employment Type: Full-time CLT
Salary: R$1\.621,00 per month
Benefits:
* Medical assistance
* Dental assistance
* Childcare allowance
* Partnership agreements and commercial discounts
* Life insurance
* Meal voucher
* Food voucher
* Transportation voucher
Education:
* High school diploma (preferred)
Experience:
* Collections or Customer Service (mandatory)
Work Location: On-site