Logistics Operator

Description

**What we expect from you:** * Completed high school education. * Experience in receiving, verifying, picking, and handling merchandise. * Experience with the SAP system will be considered an advantage. * Prioritization skills are desirable. * Ability to learn, practice, and consistently adhere to company procedures, standards, and rules. * Availability to work on weekends and holidays. * Customer satisfaction orientation. **A day in the life of a Logistics Operator:** * RECEIVING MERCHANDISE: + Performs quantitative and qualitative receipt of both commercial and non-commercial merchandise (e.g., equipment, office supplies, etc.), verifying and identifying general condition, supplier, length, reference, tone, expiration date, etc. + Prepares the physical space and necessary equipment for proper receipt, avoiding loss of productivity during verification. + Records all relevant information about received merchandise (quantities, apparent condition, expiration dates, etc.) in the verification report, ensuring quality and preventing losses. + Stores merchandise at the correct warehouse location by reading the receipt slip to expedite future order picking or delivery. + Labels products missing or defective barcodes and applies security labels to theft-sensitive items, ensuring merchandise delivered to retail is available for sale. + Sorts merchandise according to flow typology—store or warehouse merchandise. + Releases merchandise for storage in the Store or Warehouse by contacting the Replenishment or Storage team to perform storage (receiving note). + Conducts anti-shrinkage actions through rigorous qualitative and quantitative checks on received merchandise, ensuring smooth vehicle flow in the Merchandise Receiving yard and correct handling of material handling equipment (pallet jacks, cages, etc.). + Keeps equipment, tools, and PPE (Personal Protective Equipment) organized. + Performs safe pallet stacking to avoid damage to property and people. + Maintains the receiving area clean and organized to help combat shrinkage and prevent workplace accidents. + Receives shrinkage items validated by Retail, performs qualitative and quantitative verification, and places shrinkage items in the designated disposal area. + Receives supplier returns validated by Retail, performs qualitative and quantitative verification, and schedules pickup. + Receives shipments for Technical Support, performs qualitative and quantitative verification, and schedules pickup. * PICKUP AND HOME DELIVERY: + Picks RSS (Reserve Against Stock), identifies products, and informs Commercial Department of the pick. + Assigns physical locations for merchandise, performing physical space reservation and rotating inventory based on the RSS product list. + Delivers merchandise to customers promptly and courteously, loading items into the customer’s vehicle. + Picks and verifies merchandise, checking all items listed on the issued order, making them available for customer pickup at the Merchandise Pickup Area or for the carrier (home delivery). * REPLENISHMENT: + Restocks products in the store appropriately. * INVENTORY MANAGEMENT: + Stores and ensures inventory quality and reliability. + Reviews daily orders generated by the Commercial Department, analyzes data consistency required in the order (addresses, phone numbers, delivery date, reference, availability, etc.), organizes orders chronologically, and releases them for billing. + Provides telephone support, informing customers about delivery timelines. + Reports any issues involving the picking team, operations, or products to the Logistics Supervisor. + Assists the Logistics Supervisor in efficient warehouse slotting (setup, rotating inventories, etc.). + Processes canceled RSS orders daily. + Registers shrinkage incidents identified during merchandise picking. + Maintains good relations and serves as the liaison with the third-party carrier. + Collaborates with the Customer Service team to proactively address potential merchandise-related issues. + Reports merchandise-related incidents to the Logistics Supervisor and/or Logistics Manager. + Serves as the point of contact for the Merchandise Pickup Counter. + Is responsible for their work equipment. + Adheres to safety regulations. Apply for this position and become part of our journey! We wish you good luck in your process! Don’t forget to visit one of our stores to learn more about what it’s like to be part of our team—see firsthand the people who deliver the best experiences to our customers. We encourage diversity and inclusion; therefore, all positions are open to Persons with Disabilities (PwD). \#WeBuildCareers