Main Responsibilities * **Check\-in and Check\-out**: Greet guests, process check\-in and key handover, and handle check\-out and billing settlement upon departure. * **Reservation Management**: Manage reservations made via phone, e\-mail, or online platforms, ensuring room availability. * **Customer Service**: Provide information about the apartment hotel's facilities, operating hours, services (e.g., breakfast), and tips on local attractions. * **Financial Control**: Process daily room payments, handle cash and card transactions, and perform shift cash drawer opening and closing. * **Internal Communication**: Coordinate with housekeeping and maintenance teams to ensure rooms are ready for new guests. Behavioral Skills * **Courtesy and Empathy**: Be welcoming and patient when handling complaints or requests. * **Organization**: Maintain a clean front desk area and manage multiple tasks simultaneously. * **Problem Solving**: Quickly resolve reservation conflicts or unexpected issues during guest stays. Job Type: Part\-time, Permanent CLT Compensation: R$1\.700,00 \- R$2\.100,00 per month Expected Working Hours: 44\.0 hours per week Benefits: * Transportation allowance Experience: * Customer service and front desk experience (Mandatory) Work Location: On\-site
João Silva
Indeed · HR
João Silva
Indeed · HR
