JUNIOR SUPPORT TECHNICIAN

Description

Job Summary: We are looking for a Plenary Support Analyst committed to providing Windows environment support, monitoring processes, and interacting with customers. Key Highlights: 1. Providing Windows environment support 2. Calm and well-defined work routine 3. A committed and passionate team dedicated to making a difference **We have an incredible opportunity for a PLENUM SUPPORT ANALYST** The Positivo S\+ is a technology company focused on innovative solutions across multiple sectors. We seek a team of engaged professionals passionate about making a difference. **If, like us, you believe you can make a difference, join our team and grow with us!** **Main Responsibilities**: * Providing Windows environment support, primarily executing customer system routines * Performing operational routines on the Windows system * Recording and reporting activity execution (e.g., "Step X executed without errors") or reporting failures * Monitoring processes and reporting incidents * Using communication tools for interaction with the team and customers * The routine is considered calm and well-defined; occasional additional tasks may arise, but they are not frequent **Mandatory Requirements**: * Solid knowledge of Desktop and Notebook hardware * Experience supporting electronic time clocks, access control systems (codens), surveillance cameras, and turnstiles * Printer configuration * Virtualized environment knowledge is desirable * Video conferencing knowledge and handling * Mobile telephony knowledge (Android, iOS, etc.) * Basic knowledge of the Windows environment (Windows 10 or later) * Basic knowledge of Microsoft Office suite (Word, Excel, PowerPoint) * Basic network infrastructure knowledge * Basic email knowledge (Outlook, Exchange, or Lotus Notes) * Cabling, cable crimping, and connector assembly * Valid driver's license (CNH) **Preferred Qualifications**: * ITIL certification * Windows expertise * Field support experience is desirable **Employment Type: CLT \+ Benefits**: * Business hours — Monday to Friday, 7:00 AM to 7:00 PM * Professional will follow a 15-day onboarded shift followed by 15 days off * Health and dental insurance plans * Life insurance * Meal allowance / Food voucher * Transportation voucher * Discount club * Access to Wellhub (gyms) and Mente Tranquila (mental wellness platform) * Discounts on Positivo products * University partnership program * And much more! **If you identify with this opportunity and want to grow alongside Positivo S\+, apply now and join our team!** Minimum Education Level: Technical Course Driver's License Required: A, B