Store Manager

Description

Job Summary: Store manager with experience in women's retail to lead the team, manage sales, inventory, and commercial strategies, ensuring achievement of targets and employee development. Key Highlights: 1. Team leadership and sales management in women's retail. 2. Development of commercial strategies and inventory management. 3. Results-oriented focus and team professional development. **Prior experience in shopping malls and stores targeting female customers (apparel, accessories, footwear).** **Responsibilities** * Plan, organize, and manage the store team, overseeing work schedules, timekeeping, vacation rosters, performance, and sales results. * Develop and implement sales strategies to achieve store KPIs and objectives. * Monitor, analyze, and present daily results to the team, including revenue, items per customer (IPC), average transaction value, average sales per staff member, and conversion rate. * Manage merchandise and packaging inventory, performing required record-keeping and form completion. * Supervise, and when necessary, perform store opening and closing procedures. * Conduct periodic team meetings to review sales performance and operational management. * Participate in recruitment, onboarding, and employee development processes. * Correctly apply commercial legislation and internal policies regarding exchanges, returns, and refunds. * Support the team in resolving customer complaints and delivering high-quality service. * Manage teamwork, resolve conflicts, and foster a collaborative environment. * Recommend merchandise order lists to management, considering customer demand and product turnover. * Manage product mix to prevent stockouts or overstocking. * Monitor product exchanges to ensure correct application of internal policies. * Organize and store cash register closing files in designated cloud drives. * Achieve sales targets through continuous training, guidance, motivation, and feedback to the team. * Conduct performance evaluations to identify training needs and support employees’ career path development. * Monitor daily communications and announcements on the company website and retailer portal. **Job Challenges** * Ensuring achievement of store KPIs and targets. * Maintaining team engagement and alignment with current rules and policies. * Mastering product knowledge and specifications to confidently guide the team. * Ensuring compliance with regulations, policies, procedures, and best sales practices. * Developing commercial strategies to increase foot traffic, boost in-store traffic, and improve profitability. Employment Type: Full-time, Permanent CLT Benefits: * Medical insurance * Dental insurance * Meal allowance * Transportation allowance Screening Question(s): * Provide CPF Work Location: On-site