Service Project Coordinator - SMB

Description

Job Summary: Responsible for ensuring delivery of the contracted service, efficient management, and customer satisfaction by mobilizing resources to achieve financial objectives. Key Highlights: 1. Act as the service/project owner and maintain relationships with involved departments 2. Perform efficient service management, ensuring timeline, cost, and scope 3. Identify and develop potential successors Description: Ensure delivery of the service contracted by the customer or group of customers under your responsibility, by mobilizing necessary resources to achieve established objectives (aiming for TOTVS’s financial results), guaranteeing efficient service management and customer satisfaction. Responsibilities and Duties WHAT YOU WILL DO: Ensure communication and transparency regarding service and project results and issues to stakeholders through meetings, presentations, and status reports; Act as the service/project owner, assuming accountability and maintaining relationships among involved departments (customers and other TOTVS departments) to enable resolution of project/service issues and drive continuous process improvements; Perform efficient service management (high complexity, regardless of size, scope, or product line), ensuring adherence to agreed timelines, costs, and scope (managing revenue, costs, and expenses), while proactively identifying and mitigating risks; Identify and develop potential successors, transferring technical knowledge, conceptual understanding, and management tools; Collaborate closely with the commercial team to ensure a structured approach to project management, negotiations, and opportunities; Maintain a sharp focus on results versus cost (ROL, Margin, EBITDA) using project management tools (PSA); Adopt a commercial mindset to offer customers new service solutions, ensuring ongoing customer revenue from new services; Ensure achievement of goals and targets, guaranteeing team productivity (time tracking), NPS, and project margins; Master the TOTVS Implementation Methodology, ensuring accurate delivery, proper project documentation, and adherence to the contracted scope. Requirements and Qualifications WHAT WE EXPECT FROM YOU: * Bachelor’s degree completed; * Experience managing ERP or business management software implementation projects; * Experience managing projects using the PMBOK methodology; * Experience managing people; * Availability to work in a hybrid model; * Willingness to travel. 2512310202491568359