Technical Support Assistant

Description

Job Summary: A professional to provide customer and user support, delivering remote and/or on-site technical assistance to resolve low-complexity technical issues. Key Highlights: 1. First-level technical incident support 2. User support for hardware, software, network, and system issues 3. Documentation of procedures and updates in the knowledge base We are seeking a Level 1 Technical Support Analyst to assist our customers and users with remote and/or on-site technical support. The professional will be responsible for resolving low-complexity technical issues, supporting users in operating systems, hardware, and software, as well as opening, tracking, and closing incidents. Responsibilities: * Handle first-level technical incidents (via phone, e\-mail, chat, or ticketing tool); * Provide user support for hardware, software, network, and system issues; * Log, track, and close incidents, ensuring timely responses to users within SLA; * Escalate higher-complexity incidents to upper tiers (N2/N3\); * Document procedures and updates in the knowledge base; * Assist in installation, configuration, and maintenance of equipment and software. Employment Type: Full-time CLT Compensation: R$2\.000,00 \- R$2\.100,00 per month Benefits: * Medical insurance * Meal allowance * Transportation allowance