IT Support Specialist I

Description

Job Summary: The IT Support Analyst I delivers IT solutions and services to the Amcor Louveira site, managing assets and supporting users. Key Highlights: 1. Fundamental in delivering standard solutions and supporting site processes. 2. Responsible for IT service delivery activities and IT asset management. 3. Strong involvement in process improvements and customer satisfaction. Location: Louveira, Sao Paulo, BR, 13 290 000 Department: Information Technology Full\-time or Part\-time: Full\-Time Job Type: Employee Shift: On site **Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.** At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world\-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business. To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube The **IT Support Analyst I** is a key contributor to delivering standard solutions that support processes at the Amcor Louveira site and is responsible for: * Delivering IT services to the site, managing up to 300 devices (PCs, Servers, Printers, Local Network Equipment) per FTE. * Performing on-site IT service delivery activities, including maintaining all end-user support processes, customer relationship management, and IT asset management (acquisition, configuration, repair, projects, local budget advisory, license management, security systems, and telephony systems). * Providing Level 1 and Level 2\ support for deployment and support of Amcor’s standard workstation. * Communication and Education: delivering clear communication regarding changes and upcoming projects, implementing best practices at sites, and supporting end-user training. * Ensuring operational activities align with global IT standards and security policies. **Global IT** * Strong involvement in delivering improvements to support processes, IT asset management, and customer satisfaction. * Responsibility for implementing global IT standards and support processes at assigned sites. * Accountability for the quality of IT service delivery at sites. * Leading site-based projects across IT infrastructure and support processes. * Covering critical issues at sites. * Security (alignment with IT policies). * Documentation (knowledge base, procedures, help guides, etc.). * Asset Management. **Technical Support** * Hardware installation/repair. * Application/software troubleshooting. * Printer and multifunction device management. * Data backup and restoration, in collaboration with our CoE Server team. * Infrastructure testing. **Network/Server Support** * Support for LAN switch and access point (wired and wireless) configuration. * Management of local network documentation. * Monitoring of network equipment and servers. * Maintenance and administration of server-related activities, such as patch application and updates, in collaboration with our CoE Server team. **End-User Support** * User management (onboarding/offboarding, updates). * Support for large-scale events. * Support for site-specific events. * Assistance with end-user guidance. **Qualifications / Requirements** * Technical education in computer science or equivalent experience/studies * Windows/Cisco certifications are a plus * ITIL Foundations desirable **Knowledge / Skills** * Strong interpersonal and communication skills * Solid problem-solving (troubleshooting) ability * Fluency in Brazilian Portuguese (spoken and written); additional languages – especially English – are considered an advantage * Project experience is a plus * Knowledge and experience with PC hardware, printers, mobile devices, and software installation/configuration * Experience configuring and maintaining videoconferencing systems and audiovisual equipment * Experience providing technical support for Microsoft Office tools * Strong knowledge of Windows Server operating system configuration, management, and troubleshooting * Server virtualization knowledge is a plus * Ability to follow a Disaster Recovery Plan (DRP) and Business Continuity Plan (BCP) * Solid understanding of TCP/IP and basic networking (cabling, Wi\-Fi, WAN) Work Location: Louveira \- SP, Brazil. \#LI\-Onsite **About Amcor** Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries. NYSE: AMCR; ASX: AMC www.amcor.com \| LinkedIn \| YouTube