Field Services Supervisor

Description

Job Summary: The Field Services Supervisor will develop the team to achieve productivity and quality, monitor service volumes, and align service priorities. Key Highlights: 1. Team development and productivity management 2. Service monitoring and priority alignment 3. Leadership, training, and team feedback We are looking for a **Field Services Supervisor** to develop the team so they can achieve the required productivity and quality in managing field service teams. Monitor the volume of field services per region, ensuring execution within defined SLAs and formulating strategies whenever anomalies occur. Additionally, align field service priorities with the company’s client-facing departments. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with sector standards, processes, routines, and policies; * Lead and align the team through follow-ups, training, feedback, task delegation, conflict resolution, motivational actions, performance evaluations, hiring requests, reassignment and/or termination requests, disciplinary measures, and other people management actions; * Promote and internalize the organizational culture within the team (Business, Mission, Vision, Values, and Strategy); * Monitor and analyze departmental performance indicators and define short- and medium-term actions to improve deliverables; * Seek innovations and improvements that increase productivity and performance in departmental activities; * Participate in audit processes when necessary; * Prepare and present results reports, forms, spreadsheets, or documents to leadership as requested; * Participate in defining the department’s strategic and budgetary planning when requested; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction; * Supervise the productivity, compliance, and quality of procedures executed by direct reports; * Develop the team so they can achieve the required productivity and quality in managing field service teams; * Monitor the volume of field services per region, ensuring execution within defined SLAs and formulating strategies whenever anomalies occur; * Align field service priorities with the company’s client-facing departments; * Ensure compliance with processes defined by the Fleet Management department; * Evaluate input and staffing requests made by direct reports; * Ensure impartiality and accuracy in calculating employee commissions and productivity. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Valid Class "B" driver's license and defensive driving certification; * Willingness to travel; **Preferred qualifications:** * Undergraduate studies in progress; * Google tools (Sheets, Docs); * Geographic knowledge of the city; * Networks and computer maintenance; * Router and signal repeater configuration; * Structured cabling; **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical work environment — you are the protagonist of your career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * PCD Dependent Assistance; * Payroll-deductible Loan (after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Discounts of up to 60% at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará State. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from the interior to state capitals**, actively contributing to Brazil’s digital transformation.