Junior Support Analyst

Aki\+ Mobile is seeking a **Level 1 Support Analyst** to provide customer service and operational support for its MVNO operations, ensuring agility, q
- Technical support
- Communication skills
- In-person work

Job Summary: We are seeking a generalist and proactive professional to work in digital marketing, communication, academic support, and online operations, with a focus on student experience and execution of digital tasks—bridging marketing, technology, and education. Key Highlights: 1. Integrated work across digital marketing, communication, and academic support 2. Focus on student experience and digital demands 3. Generalist, organized, and proactive profile We seek a professional who can seamlessly integrate efforts across digital marketing, communication, academic support, and online operations, focusing on student experience and execution of digital tasks. This is a generalist, hands-on position requiring organization, proactivity, and the ability to navigate across multiple domains (marketing, technology, and education). Creation, sending, and monitoring of email marketing campaigns (e.g., RD Station or similar) Publication and management of social media content (course promotions) Updating websites built on WordPress Inserting and updating content on LMS platforms (e.g., Toolzz or similar) Reviewing and adjusting faculty presentations (PowerPoint) Student support and assistance via WhatsApp and digital platforms Facilitating tutoring for online courses Supporting administrative routines (e.g., issuing service orders for faculty) **Preferred Qualifications** Experience in online education or higher education Interest in or familiarity with adult learning (andragogy) Experience in student support or customer experience Experience managing multiple stakeholders (faculty, students, internal team)

João Silva
Indeed · HR