SENIOR/PL SUPPORT ANALYST

Description

Job Summary: The professional will be responsible for providing technical support to users, maintaining hardware and software, managing networks and operating systems, ensuring factory performance. Key Highlights: 1. Comprehensive technical support for hardware, software, and networks. 2. Preventive and corrective maintenance of computers and printers. 3. Collaboration to improve processes and customer service. JOB DESCRIPTION * Opening and tracking technical tickets * Installation and configuration of Microsoft operating systems and drivers * Firmware updates and network sharing * Installation and configuration of printers, scanners, and multifunction devices (USB, Network, Wi\-Fi) * Installation of applications requested by customers * Preventive and corrective maintenance of computers and printers * Assembly and maintenance of desktops and notebooks * Workstation backups * Documentation and procedures; * Maintenance of technical documentation, including installation, configuration, and troubleshooting procedures; * Optimization of workstation, printer, and network performance * Providing technical support to internal users, resolving hardware and software issues in factory operations (Level 1 and Level 2); * Handling tickets related to operating systems, software, hardware, networks, and Office Suite, as well as other technical requests; * Monitoring equipment (cameras, switches, links, sites,...) * Network technology support; * Collaborating with the internal team to improve processes and customer service, ensuring high availability and performance of customer platforms, and, when necessary, guiding and training users; ADDITIONAL ASSETS * Agility in problem resolution * Organization; * Analytical reasoning – analyzing complex situations * Strong oral and written communication skills * Ability to work effectively in a team; * Punctuality, flexibility, and resilience; TECHNICAL REQUIREMENTS * Proficiency in Windows operating systems and Office Suite * Solid understanding of TCP/IP, * Experience with antivirus applications, firewalls, backups, permissions, and remote access * Remote support tools (TeamViewer, AnyDesk) * Hardware knowledge: diagnostics, component replacement, maintenance * Networking knowledge (modems, routers, etc.) * Windows; * Computer Networks; * LAN and WAN Networks; * Network cabling, basic knowledge of fiber optics; * LAN and WAN networks, VLAN configuration on Layer 2 switches, * Active Directory (for unlocking or resetting passwords of factory users, removing factory PCs from AD); * Office365 – email usage and configuration; * Maintenance of PCs and Zebra printers; * Windows 10 and 11 operating system maintenance (troubleshooting, recovery, ...) * Troubleshooting/detailed analysis of network, operating system, and other issues occurring in factory operations; * Knowledge of CCTV systems, working at heights, and related maintenance tasks. Minimum Education: Bachelor's Degree