Junior Risk and Intelligence Operator

Description

Job Summary: The Risk and Intelligence Operator will work with the SOC team to identify, analyze, and support incidents impacting business operations, employees, and customer reputation. Key Highlights: 1. Critical role in identifying and supporting impactful incidents 2. Monitoring of cameras, alarms, and access control technology 3. Collaborating with security teams on mitigation strategies ### **Job Description** At **SIS**, we are passionate about excellence and dedication to our clients. Our commitment is to deliver high-quality, reliable security solutions—and our success begins with our team. We are seeking a highly qualified **Risk and Intelligence Operator** to join us. As a **Risk and Intelligence Operator**, you will play a critical role alongside the SOC (Security Operations Center) team to identify, analyze, and support all incidents that are impactful—or potentially impactful—to business operations, employees, and/or our client’s reputation. The SOC Operator monitors cameras and alarms, responds to calls via telephone and radio, operates access control technology, provides general assistance to employees and visitors, collaborates with security teams to develop mitigation strategies, and reports relevant information to management. ### **Responsibilities and Duties** * Monitor alarms, access controls, and video equipment; * Activate the client’s Facilities teams and/or incident and emergency response teams—including police, fire departments, and medical emergency teams—as needed, via telephone and/or radio; * Respond to routine and emergency calls received from various Latin\-American countries; * Maintain records of communications and events; * Use internal and external resources to collect and manage intelligence regarding events occurring both nationally and internationally that may impact the client; * Coordinate across all departments and the Physical Security department; * Responsible for directing real\-time information regarding unusual/critical events. ### **Requirements and Qualifications** * Fluent English and Spanish; * Prior experience in international customer service; * Knowledge and proficiency in systems, hardware, and software; * Communication skills; * Analytical ability and problem\-solving skills; * Self\-motivation and ability to work with minimal direct supervision; * Multitasking ability, discerning patterns in detail; * Self\-control to make decisions in diverse situations. ### **Additional Information** * Medical and dental insurance without co\-payment, extendable to legal dependents; * Meal and transportation benefits (VR and VT) with no payroll deductions; * Gympass; * Corporate University; * Life insurance; * 100% on\-site work.