PRE-SALES SUPPORT

Description

Job Summary: A Pre-Sales Support Consultant qualifies leads and directs commercial opportunities, optimizing time and productivity for the sales team. Key Highlights: 1. Provide initial customer support via multiple channels 2. Identify and qualify leads for the sales team 3. Maintain organization and update records in the system The Pre-Sales Support Consultant plays a critical role by initiating first contact with leads and customers, qualifying commercial opportunities, and ensuring only high-potential demands advance to the sales team—thereby optimizing time, conversion, and commercial department productivity. **Responsibilities** * Provide initial customer support via WhatsApp, phone, email, and e-commerce * Quickly identify customer needs and profile * Qualify leads and record information in the CRM * Categorize and route requests to responsible departments * Ensure responsive service and SLA compliance * Maintain organization and up-to-date records in the system **Requirements** * Completed high school education (college enrollment preferred) * Experience in customer service or commercial areas * Strong verbal and written communication skills * Organizational skills and agility to manage multiple tasks * Proficiency with systems and technology * CRM experience is a plus **Job Conditions** * CLT employment regime – 100% on-site * Monday to Friday – 08:00 to 18:00 * Salary: R$ **1\.851,62** + variable compensation * Transportation allowance based on residence + Meal allowance (R$ 33.40 per day) * Gympass, Birthday Day Off, Life Insurance * Cidade do Automóvel, Brasília \- DF