Technical Support Analyst

Description

At Segware, we lead the market in software solutions for monitoring centers. **Our mission is clear: to drive the growth of our clients while building a safer world.** We are passionate about innovation. With cutting-edge technology, we offer solutions ranging from monitoring and access control to concierge services, data analysis, communication, and the management of technical and tactical teams. No matter the size of the operation, **Segware is for everyone.** **Be a SegMaker!** **Responsibilities and attributes** **Your day-to-day will be...** * Provide technical support to clients through communication channels: phone, e\-mail, chat, and service portal; * Identify potential problems and act proactively in the resolution process; * Understand client needs/questions and assess the impact on their business, focusing on finding solutions; * Follow up on the development of tickets until their resolution, prioritizing the ticket when necessary; * Support internal teams and clients in clarifying doubts/inconsistencies, identifying the root cause, with actions and suggestions for handling possible inconsistencies. **Requirements and qualifications** **You and your skills are welcome here!** * Basic and/or intermediate knowledge of Microsoft operating systems; * Basic and/or intermediate knowledge of computer networks and cloud; * 1 year or more of experience in technical support for users and/or systems; * Basic knowledge of database management systems; **Desirable differentials:** * Experience in technical sectors in alarm monitoring or remote concierge companies; * Basic knowledge of alarm systems, video (CCTV) or access control. * Knowledge of AI tools. **Additional information** **What will you find here?** * Remote work model; * Meal/Food voucher; * Health plan 50% paid by the company and 50% paid by the employee; * Dental plan 50% paid by the company and 50% paid by the employee; * Home office allowance; * Day off in the month of your birthday; * Extended paternity and maternity leave; * Vital Pass: Well-being platform with gyms, sports, pilates, martial arts, nutrition, etc. * Mastercard Surpreenda Program * Emotional care platforms: Psicologia Viva, ZenClub, Vittude * Professional Development Program (according to policy); We believe that differences make people unique, therefore, all qualified candidates regardless of race, color, religion, age, gender, nationality, disability, or family status, are welcome. We want to get to know you, join our team! **Be a SegMaker!** At Segware, we lead the market in software solutions for monitoring centers. **Our mission is clear: to drive the growth of our clients while building a safer world.** We are passionate about innovation. With cutting-edge technology, we offer solutions ranging from monitoring and access control to concierge services, data analysis, communication, and the management of technical and tactical teams. No matter the size of the operation, **Segware is for everyone.**