**Vice-Presidency: Information Technology** **Dir Tech Transformation** **Work Location: Remote | São Paulo** **Responsibilities and Duties** Drive the evolution and maintenance of observability solutions, ensuring end-to-end system visibility, proactive incident identification, and delivery of strategic information for operations and business. The professional will be responsible for working at both functional and technical levels, connecting business area needs to monitoring, automation, and data analysis mechanisms. **Key Responsibilities** * Understand business processes and system flows, performing functional and technical analysis of payloads and events provided by applications. * Develop and enhance dashboards, metrics, and visualizations for tracking service health and operational indicators. * Create, configure, and maintain integrated alerts to ensure early detection and appropriate incident handling. * Conduct observability analyses, correlating logs, metrics, and events to support problem resolution. * Lead handover and knowledge transfer to operations, maintenance, and development teams. * Collaborate with cross-functional teams in defining requirements, implementing, and continuously improving observability solutions. * Support service reliability by adhering to Site Reliability Engineering (SRE) principles. **Requirements and Qualifications** **Requirements** * Experience in functional system analysis and interpretation of integrations and payloads. * Knowledge of observability, application monitoring, and log analysis. * Experience with Elastic Stack, especially Kibana. * Knowledge of alert development and integrations. * Ability to collaborate effectively with technical and business teams. * Strong communication skills for conducting handovers and sharing knowledge. **Preferred Qualifications** * Knowledge of Salesforce. * Knowledge of ServiceNow. * Experience in corporate environments with high availability and digital transformation. * Familiarity with SRE practices and methodologies. **Additional Information** At Vivo, we spare no effort in supporting and valuing our employees. Our benefits are not only excellent but also flexible. * Choose the ideal benefit for you and your dependents through a digital platform offering various categories including Gym, Meal Voucher (VR), Food Allowance (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; * Corporate mobile phone. Yes, a brand-new smartphone for you! * Unlimited voice and data plan! Yes, unlimited! With Brazil’s best mobile network — even faster with Vivo’s 5G! * An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; * Eligibility for annual Bonus or Profit Sharing Plan (PPR); * Plan your future through our Private Pension Plan; * Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; * Work in an environment that respects your personality, your style of dress, your way of being — and where you can be authentic. \#VemdeVocê * Work remotely; * Enjoy flexible working hours; * Take a day off (Day off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs to help you transform the world; * Access our Educational Development Program, which offers partnerships with educational institutions offering discounts; certifications; and online courses. * Accelerate your career through our Internal Recruitment Program, available in Brazil or abroad — after all, we operate in over 17 countries! \#VivoMinhaCarreira * Benefit from a series of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a better quality of life! Services available to our employees include nutritionist consultations, psychologist sessions, social worker support, telemedicine, and much more! \#VempraVivo We are part of Telefônica Group, Brazil’s telecommunications leader. We operate with the purpose of **Digitalizing to Bring Closer** people, businesses, and society as a whole — building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices, placing them in control of their digital lives — securely, reliably, and with the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the organization, seeking to connect with the most innovative and collaborative ways of working. We foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. We believe that **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a key differentiator reflecting the society in which we live. We have a robust internal program grounded in five pillars: Gender, LGBTI+, Race, Persons with Disabilities (PcD), and Age 50+ — ensuring a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. We believe the path to delivering the best experience to our customers begins with providing an excellent experience to our employees. **\#VemPraVivo**
João Silva
Indeed · HR
João Silva
Indeed · HR
