We are looking for a **Technical Customer Success Analyst**, responsible for acting as an integration specialist, advanced configuration expert, solution architect, and technical consultant for our customers. This professional will be a \-key player in ensuring the Segware platform operates with maximum efficiency, stability, and adherence to industry best practices in electronic security. They will work closely with the Relationship team, stepping in when customers require deep technical expertise, process validation, audits, and consultative support. If you are analytical, enjoy solving complex problems, master integrations and technology, and want to work with a robust and challenging product — this role is for you. At Segware, we lead the market in software solutions for monitoring centers. **Our mission is clear: drive our customers' growth while building a safer world.** We are passionate about innovation. With cutting\-edge technology, we deliver solutions spanning monitoring and access control, reception management, data analytics, communications, and technical and tactical team management. Regardless of operation size, **Segware is for everyone.** **Be a SegMaker!** **Responsibilities and Duties** **Responsibilities** * Perform advanced configurations of the Segware platform. * Conduct integrations with external systems (APIs, automations, devices, protocols). * Carry out periodic technical audits to ensure adherence to best practices. * Conduct POCs (Proofs of Concept) and technical feasibility testing. * Design technical workflows and guide customers on optimal architecture. * Document processes, standards, and technical best practices. * Monitor critical tickets alongside Support and ensure full resolution. * Support the Relationship team on technical requests impacting retention. * Train customers and internal teams on advanced technical topics. * Serve as the bridge between Product and customers for structured technical feedback. **Requirements and Qualifications** ### **Mandatory Requirements** * Experience with technical configurations, integrations, or advanced support. * Solid knowledge of systems, networks, APIs, or automations. * Ability to perform technical diagnostics and troubleshooting. * Strong communication skills to explain complex topics clearly and simply. * Process organization and documentation skills. ### **Desirable Requirements** * Experience with monitoring centers or electronic security. * Knowledge of communication protocols, devices, and integrations. * Hands\-on experience with SaaS platforms. * Experience with POCs or technical consulting. **Additional Information** * Remote work model; * Meal/food allowance; * Health insurance: 50% covered by the company, 50% covered by the employee; * Dental plan: 50% covered by the company, 50% covered by the employee; * Home office allowance; * Birthday day\-off; * Extended paternity and maternity leave; * Total Pass: Well\-being platform offering gyms, sports, pilates, martial arts, nutrition, etc.; * Mastercard Surpreenda program; * Emotional care platforms: Psicologia Viva, ZenClub, Vittude; * Professional Development Program (per policy); We believe diversity makes people unique; therefore, all qualified candidates — regardless of race, color, religion, age, gender, nationality, disability, or family composition — are welcome. We want to get to know you — join our team! **Be a SegMaker!** At Segware, we lead the market in software solutions for monitoring centers. **Our mission is clear: drive our customers' growth while building a safer world.** We are passionate about innovation. With cutting\-edge technology, we deliver solutions spanning monitoring and access control, reception management, data analytics, communications, and technical and tactical team management. Regardless of operation size, **Segware is for everyone.**
João Silva
Indeed · HR
João Silva
Indeed · HR
