If you're looking to learn new things and work in a dynamic and challenging environment, this could be your opportunity! For the **Customer Experience** team, we seek talented, communicative, agile, flexible, and passionate individuals who are committed to making customer service a unique experience. You will interact directly with customers, resolving any issues they raise, supporting them with questions, and guiding them to fully utilize all system tools—maximizing system usage for electronic invoices, billing, receivables advance, and other features! Interested in this opportunity but don’t reside in Joinville? No problem—we support **remote work/home office**. **Responsibilities and Duties** * Assist customers via chat, phone, and e\-mail to understand their needs and those of their business, and help them make optimal use of Asaas; * Resolve customer issues and ensure accuracy and reliability of information provided; * Demonstrate accountability in meeting assigned goals; * Prioritize tasks and honor service delivery deadlines. **Requirements and Qualifications** * Completed high school education; * Prior customer service experience; * Strong verbal and written communication skills; * Proficiency with technology (laptops, spreadsheets, systems, and Google tools); * Basic knowledge of banking topics (payment methods, receivables advance, and electronic invoices). **Additional Information** **Advantages:** * Experience with Zendesk; * Experience in fintechs, technology companies, or financial institutions. **Additional Information** * 8-hour daily work schedule; * CLT employment contract. **We are a Fintech**, a Payment Institution accredited by the Central Bank of Brazil, and **our purpose is to maximize business productivity through technology.** We offer a comprehensive solution for billing, payments, receivables advance, and serve over 200,000 customers—including freelancers, individual micro-entrepreneurs (MEI), and large enterprises. Our dream began in 2010 in Joinville/SC, and we believe the sky is not the limit for our growth. That’s why our team is now spread across many regions of Brazil! **More than 1\.000 people share Asaas’ dream collaboratively, innovatively, efficiently—with autonomy and freedom to soar high.** Soaring high requires resources to live and work better—and freedom to manage them. That’s why we welcome and care for our team by offering benefits that support personal and professional growth: **For health and well-being:** We provide medical and dental insurance with no co-payment, life insurance, medication purchase assistance, and support for physical activities. Additionally, Neon is our partner for team financial health, and Zenklub supports physical and mental health (we offer 4 free monthly therapy or nutritionist sessions). At our headquarters, we also offer *quick massage.* **For meals and family:** Our meal benefit is flexible, delivered via a Visa credit card. The balance can be used as each person wishes. At our headquarters, we offer *free food*, and for families, we provide daycare assistance, parental support programs, and extended maternity and paternity leave. **For education and growth:** Beyond an environment full of challenges and development opportunities, we offer in-house training platforms and education assistance covering 70% of tuition fees for undergraduate studies and language courses, as well as purchases of courses and books—so our team never stops learning. **For high-quality remote work:** We offer home office allowance, work equipment, furniture allowance, and partner with WOBA so our employees can use coworking spaces across Brazil whenever desired. Take a virtual tour of our headquarters in Joinville/SC, **right here****!** **Extras—because the Dream Team deserves them:** We offer a birthday *Day Off*, Happy Hour allowance, referral bonuses for new hires, annual goal-based bonuses, a stock option plan, and a relaxed, *no dress code!* environment.
João Silva
Indeed · HR
João Silva
Indeed · HR
