Tech Lead - Remote

Description

Job Summary: We are seeking a technical leader with experience in agile methodologies, DevOps, Cloud (AWS, Azure, GCP), and contact center platforms (Nice, Genesys, Avaya), focusing on scalable system architecture and digital agents. Key Highlights: 1. Knowledge of agile methodologies and DevOps 2. Cloud expertise: AWS, Azure, and GCP 3. Solid knowledge of contact center platforms (Nice, Genesys, Avaya) Description: * Experience working in teams using agile methodologies and DevOps; * Cloud knowledge: AWS, Azure, and GCP; * Knowledge of contact center platforms (Nice, Genesys, Avaya); * Understanding of telephony principles, including SIP, TDM, and VoIP protocols; * Understanding of IVR (Interactive Voice Response) and CTI (Computer Telephony Integration) concepts to effectively integrate IVR systems with external systems; * Understanding of system architecture and design principles to build a scalable and robust infrastructure for customer service channels; * Familiarity with concepts such as natural language processing (NLP), machine learning algorithms, classification, clustering, entity recognition, and other methods used to train and improve the efficiency of digital agents. Requirements: It is essential that the technical leader possesses solid knowledge of contact center platforms (Nice), including its architecture, features, and specific functionalities. 2512200202551821074