Support for Automation Process Management

Description

Job Summary: A professional with experience in ITIL, Agile methodologies, or DevOps for the automation, management, and improvement of IT services and processes. Key Highlights: 1. Execution of IT and IaaS/IaC service automation and management. 2. Performance and effectiveness management of automations and processes. 3. Maturity measurement and implementation of process improvements. Description: Education: * Bachelor's degree or higher; Required Technical Knowledge: * Experience executing activities involving ITIL processes, Agile methodologies, or DevOps activities; Certifications: * ITIL certification (v3 or higher) and DevOps certification; Responsibilities: * Creation of automation workflows, provisioning, installation, request, approval, delivery, feedback loops for services, procedures, routines, processes, and operational tasks, as well as delivery of * IT services offerings, Infrastructure as Code (IaC), and Infrastructure as a Service (IaaS); * Performance and effectiveness management of automations; * Documentation management for processes / services / activities performed by the Contractor; performance management of processes; * Management of workshops for knowledge transfer related to contracted services; * Conducting maturity assessments and suggesting/implementing process improvement recommendations; * Management of customer or user satisfaction evaluation; 2511280202191890663