Export Supervisor

Description

Job Summary: Professional to handle analysis and management of export processes, staff training, and customer service at an international trade company with 48 years of excellence. Key Highlights: 1. Export experience and team management experience are mandatory 2. Work at a company with 48 years of excellence in international trade 3. An environment that values transparency, mutual respect, and trust We are a company specializing in **international trade, operating with excellence for 48 years** in this market. We believe that **transparency** in relationships and **mutual respect** are fundamental prerequisites for establishing and maintaining bonds among people; therefore, we highly **value** the relationship of **trust**. If you are a committed professional ready to embrace a new challenge, **join us and become part of our team!** **Responsibilities and Duties** * Analyze export process management reports extracted from the E\-broker system; * Verify any pending issues with staff members and coordinate problem resolution; * Train staff on various export processes and related legislation; * Respond to customer emails regarding export processes and legislation; * Sign export documents; * Assign tasks among team members; * Assist customers by clarifying doubts about export processes and legislation; * Conduct follow\-up on processes with customs; * Monthly performance tracking, including data on number of processes, process deviations, justifications for deviations with the responsible party; * Analyze number of processes per staff member, productivity, and client redistribution according to the scope of work delivered to each client; * Analyze deviations and customer complaints, implementing action plans to resolve issues; * Monitor action plans to verify results with the quality department. **Requirements and Qualifications** **Mandatory:** * Completed undergraduate degree Export experience and team management experience. * **Additional Information** At Brasiliense, you enjoy the following benefits: * Meal allowance; * Food voucher; * Transportation allowance; * Medical assistance; * Dental assistance; * Birthday day off for monthly birthday celebrants; * Partnership with SESC; * Partnerships with language schools and universities. We are a national company with over 45 years of history in the market, founded in 1978\. We consistently operate with responsibility, respect toward customers and employees, and an inexhaustible technical capability and capacity for innovation. We believe that transparency in relationships and mutual respect are fundamental prerequisites for establishing and maintaining bonds among people; therefore, we highly value the relationship of trust. Our headquarters is located in a strategic and privileged area, occupying over 50\.000 m² near Viracopos International Airport in Campinas/SP, well-connected to major highways linking the capital and interior regions. We have accredited representatives across Brazil and company-owned branches in major cities, including Viracopos, Rio de Janeiro, Santos, Curitiba, Guarulhos, and Itajaí, as well as numerous international agents. Our main services include: * Import and export customs clearance: air/maritime/road; * International trade advisory and consulting; * International freight; * Road transportation; * Cargo warehousing; * International insurance; * System development; * Special projects and processes.