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Job Summary: Work on implementation, configuration, and support projects for the ServiceNow platform, developing and customizing applications to optimize operational efficiency. Key Highlights: 1. Proficiency in the ServiceNow platform and programming languages such as JavaScript and HTML. 2. Opportunity to work on national and international projects. 3. An environment that values continuous learning and professional growth. Accenture is a global professional services company and a leader in digital, cloud, and security solutions. Combining unparalleled experience and specialized capabilities across more than 40 industries, we deliver services in the following areas: Strategy & Consulting, Interactive, Technology, and Operations. All are powered by the world’s largest network of advanced technology and intelligent operations centers. Our 674,000 employees deliver on the promise of technology and human expertise every day, serving clients in more than 120 countries. We embrace the power of change to create shared value and success for our clients, employees, shareholders, partners, and communities. Visit accenture.com.br **Responsibilities for Analyst Position** * Work on implementation, configuration, and support projects for the ServiceNow platform across its various modules, developing and customizing applications according to user needs to optimize operational efficiency, including recurring client conversations to gather requirements; * Responsible for the project development process, business environment configuration, and production environment deployment management based on business requirements and processes. * Perform data import and integrations; * Write user stories, create business rules, and design workflows; * Document processes and assist in technical training for junior developer teams. **Responsibilities for Consultant Position** * Work on implementation, configuration, and support projects for the ServiceNow platform across its various modules (especially ITSM, CSM, and ITOM), developing and customizing applications according to user needs to optimize operational efficiency, including recurring client conversations to gather requirements; * Responsible for the project development process, business environment configuration, and ongoing client interface to gather requirements, translating tasks for the development team; * Understand business needs and design architectures; * Perform integration processes; * Document processes and assist in technical training for developer teams, monitor deliveries, and ensure SLA compliance. **Employment Type: CLT** **Remote and/or Hybrid Work.** **Requirements:** * Solid development experience with programming languages such as JavaScript, HTML, CSS, and Angular JS; * **Advanced English proficiency (speaking/writing/reading) — a strong plus (we have both national and international projects)** * Experience with the ServiceNow platform — platform configuration; * Business rules, UI actions, client scripts, scheduled jobs; * Solid understanding of databases; * Technology-related education or certifications. **Desirable / Differentiating Qualifications:** * CSA and/or CIS ITSM certifications. **Additionally, we seek:** Self-motivated profile — professionals who continuously pursue learning; Strong interpersonal skills — our team is large and will provide you with great opportunities for growth! **What Accenture Offers:** * CLT employment contract; * Global projects; * Career Development Plan — jointly designed with your People Lead for continuous progression, including potential international transfers; * Learning incentives: Certifications in leading technologies, an online course platform, and partnerships; * Meal/Voucher allowance — amount varies by location; * Alelo Multibenefits — monthly home office allowance; * Health Insurance — Bradesco or Amil — fully covered by the company (for employee and dependents); * Dental Insurance — Amil; * Life Insurance; * Private Pension Plan; * Profit-Sharing Program (PPR); * Gympass; * Language courses — Rosetta Stone; * ESSP — Employee Stock Purchase Plan; * Conte Comigo: Legal, psychological, vaccination, and health check-up assistance; * New Parents Program: Extended maternity and paternity leave.
