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Job Summary: Transform your career and join a team that values innovation, collaboration, and continuous development—acting with experience, passion, and ambition to grow. Key Highlights: 1. Team that values innovation, collaboration, and continuous development 2. Opportunity for professionals passionate about retail and technology 3. Environment focused on employee development and innovative initiatives **Your opportunity at 3S Checkout has arrived!** If you seek to transform your career and join a team that values innovation, collaboration, and continuous development, this is the ideal chance! We are looking for professionals who bring experience, passion, and ambition to grow. If you possess knowledge of the dynamics and particularities of the Retail, POS (Point of Sale), and Food Service sectors, **now is your time to shine**. **Responsibilities and Duties** * Incident handling and ticket registration: Use Jira to receive, categorize, and document customer requests; perform initial triage and escalate more complex cases. * Remote support: Provide secure remote assistance for customer system access, ensuring environment integrity. * Customer service and education: Communicate clearly, professionally, and courteously, delivering accessible explanations and ensuring customer satisfaction. * Documentation: Maintain accurate records and contribute to the team’s knowledge base. **Requirements and Qualifications** * ERP Systems: Experience in implementation, support, and configuration (e.g., SAP, TOTVS, Oracle ERP) * Modules: Finance, Tax, Accounting, Procurement, Inventory, Billing * Requirements gathering and analysis with business areas * Databases: SQL (queries, view creation, basic stored procedures) * System integration (APIs, Web Services, XML/JSON files) * BI and reporting tools (Power BI, Advanced Excel) * Version control and change management * Technical and functional documentation * User support and training * Basic programming language knowledge (e.g., Python, JavaScript, or ADVPL—depending on the ERP) * Operating systems: Windows and Linux (basic/intermediate) **Important Position Details:** * Work schedule: 5x2 (works weekends and takes weekdays off); * Availability for 100% on-site work in Osasco \- São Paulo; * **Working hours: 2:00 PM to 11:00 PM** **Additional Information** **Benefits: Caring for you and your growth** **Meal allowance**: R$704 per month; **Life insurance**: fully covered by the company; **Health insurance**: 70% covered by the company based on employee age; for dependents under the Health Plan, 100% of the cost is borne by the employee, according to age. **Dental insurance**: fully covered by the company. **Transportation voucher (VT)** as needed (deduction up to 6% of salary); **Birthday gift card** (freely usable balance). **Join a team that values your talent and potential in every way!** Come transform the restaurant customer service experience across Brazil with us. Together, let’s build an even more digital, practical, and innovative future! All our positions are open and inclusive for People with Disabilities (PCDs). **Do you identify with this role? Apply now and join our phenomenal team!** If you feel you don’t meet all the requirements for this position, we still encourage you to apply. We know confidence gaps and imposter syndrome prevent incredible people from finding their dream jobs—and we don’t want that to happen to you. Founded in 2006, 3S Checkout is a Brazilian technology company specializing in developing innovative enterprise management solutions, with a focus on retail. With a highly qualified team, we offer services ranging from retail-tailored solutions to the development and maintenance of fully customized web and mobile solutions. We serve large-scale clients, providing comprehensive and innovative solutions. Serving our clients with commitment and agility is what drives us. Certified by Great Place to Work (GPTW), we are a company focused on developing our employees and believe that innovative actions are driven by innovative people—with collaborative mindsets, intellectual curiosity, and owner-like attitudes. Join the digital transformation journey with 3S Checkout
