Senior Functional Analyst - Hybrid

Description

Job Summary: A professional to analyze client needs for digital channels, gather and document requirements, identify improvements, act as a liaison between teams, and prepare functional test documentation. Key Highlights: 1. Experience working in agile teams and DEVOPS 2. Analysis and documentation of functional and non-functional requirements 3. Analytical ability to map processes and propose solutions Description: Technical Requirements: * Experience working in teams using agile methodologies and DEVOPS; * Analysis and understanding of client needs for digital channels * Gather, analyze, and document business needs, translating\-them into clear and detailed functional and non-functional requirements. * Identify defects and opportunities for process improvement, proposing solutions that support the business plan. * Serve as the primary point of contact and facilitator between business teams and technical teams (development, QA, etc.). * Prepare test case documentation, monitor and execute functional and acceptance testing to ensure the delivered solution meets defined requirements * Strong analytical ability to map processes, identify gaps, and propose solutions Desirable: * Knowledge of Customer Service Platforms (Nice, Genesys, Avaya) 2511190202461821073