SENIOR CUSTOMER SERVICE ANALYST (Workcell)

Description

Job Summary: Professional to manage the order portfolio, monitor backlog, and ensure alignment with production capacity, while coordinating with internal departments. Key Highlights: 1. Order portfolio management 2. Coordination with internal departments (logistics, production planning and control, production) 3. Resolution of systemic or operational discrepancies in SAP The company is seeking a Senior Customer Service Analyst in Jundiaí. Workcell is a company specialized in automation and technology solutions for industrial processes. It offers products and services aimed at increasing operational efficiency and productivity. **Responsibilities:** Manage the order portfolio. Receive and analyze orders via EDI. Control releases and demand variations. Monitor backlog and ensure alignment with production capacity. Coordinate with internal departments such as logistics, production planning and control (PCP), and production. Track delivery scheduling and prioritization. Resolve systemic or operational discrepancies in SAP. Perform other duties related to the role. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: BRL 8,000.00 * Profit Sharing * On-site Meal * Meal Allowance * Chartered Transportation * Health Insurance * Dental Insurance * Life Insurance * Childcare Assistance * Private Pension Plan **Additional Information:** * Employment Type: Permanent — On-site. * Schedule: Full-time * Working Hours: Monday to Friday, from 7:30 AM to 5:00 PM.