Network Associate Analyst

Description

Job Summary: Professional with experience in monitoring Cisco platforms, managing alerts and events, ticket triage, and end-customer support in NOCs. Key Highlights: 1. Monitoring of Cisco platforms (Routers, Switches, Access Points) 2. Handling alerts and events on monitoring platforms 3. Experience in NOCs and end-customer support **Job Description** Monitoring of Cisco platforms, Routers, Switches, Access Points, Wireless Controllers. Handling alerts and events on monitoring platforms. Experience working in NOCs. Ticket classification and prioritization, Triage. End-customer support. **Qualifications** Triage of monitoring events. Contacting Cisco TAC to create cases and RMAs. Tracking Cisco cases. End-customer support in service centers. Incident identification. Problem identification. Escalation to N2\.