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Job Summary: We are seeking a professional to create, execute, and monitor operational and institutional reports, aiming to maximize results through indicator analysis and decision-making. Key Highlights: 1. Opportunities to maximize results and support decision-making. 2. Implementation of best practices for innovation and gains. 3. An environment that values agility, excellence, diversity, and inclusion. Here, we want you \#YourWay! We want you to join our team exactly as you are. What We Expect From You: Create, execute, and monitor operational/institutional reports, continuously seeking opportunities to maximize results through indicator analysis and support decision-making. **Responsibilities and Duties** * Ensure timely report delivery and execution of routine processes; * Ensure accuracy of data collected for managerial information; * Create/develop reports with perspectives that provide inputs for new metrics and insights, aiming for optimal performance; * Ensure report content and data entries are accurate and up-to-date; * Support operations and planning with opportunity-based analyses; * Implement best practices for innovation to drive gains (indicators, strategic initiatives, monitoring); * Meet deadlines agreed upon with internal and external clients and leadership; * Conduct meetings with internal and external partners assertively and credibly; **Requirements and Qualifications** **Mandatory:** Completed High School. **Desirable:** Proficiency in Excel; Intermediate knowledge of Office suite (Word, PowerPoint, OneNote, OneDrive, Outlook, Teams, etc.); Knowledge of programming languages (R, Python, SQL, BI) – Proficiency in programming languages; Know-how in contact center and planning; Data analysis techniques; Demand management methodologies/tools (Azure, Planner, Trello, etc.); **Soft Skills:** Assertive communication; Systemic business vision (critical, analytical, evolutionary, and strategic); Adaptability/Flexibility; Proactivity; Creativity; Time management; Conflict management (applicable above Level III); Active learning; Emotional intelligence; Self-control; **Additional Information** What else will you find here? * **Meal Allowance** * **Benefits Club:** An exclusive benefits club for our Paschoalovers, offering discounts at numerous partner establishments. * **Star Bem:** An online therapy platform granting Paschoalovers four free monthly sessions. * **TotalPass:** A wellness platform offering gyms and physical activities at reduced rates. * **Birthday Day Off:** All employees receive a day off on their birthday. * **Maternity and Paternity Leave:** 6 months of maternity leave and 20 days of paternity leave. * **SESC:** Free access to leisure activities offered by the SESC club for dependents. These benefits are combined at Paschoalotto with professional development opportunities, a structured career program, access to health and wellness initiatives, a relaxed work environment, interaction with diverse and plural individuals, and space for learning and innovation. All our \#vacancies are also open to people with disabilities and/or retirees. So, are you up for the challenge? We are an outsourcing solutions ecosystem, specialists in collections and customer service, transforming experience into results. We operate across the entire customer journey with intelligence, empathy, and personalized solutions that connect people, companies, and communities. We value agility, excellence, customer centricity, and diversity \& inclusion, creating an environment where you can truly be yourself. If you seek a place to genuinely grow, come be a \#Paschoalover and join us on this journey!
