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Job Summary: Professional to analyze and understand the customer's digital needs, translate them into requirements, propose improvements, and ensure solution delivery through testing and documentation. Key Highlights: 1. Experience with agile methodologies and DEVOPS 2. Analysis of customer needs for digital channels 3. Point of contact between business and technical team Description: Technical Requirements: * Experience working in teams using agile methodologies and DEVOPS; * Analysis and understanding of customer needs for digital channels * Conduct requirement elicitation, analysis, and documentation of business needs, translating\-them into clear and detailed functional and non-functional requirements. * Identify process flaws and improvement opportunities, proposing solutions that support the business plan. * Serve as the primary point of contact and facilitator between business teams and the technical team (development, QA, etc.). * Prepare test case documentation, monitor, and perform functional and acceptance testing to ensure the delivered solution meets defined requirements. * Strong analytical skills to map processes, identify gaps, and propose solutions Desirable: * Knowledge of Customer Service Platforms (Nice, Genesys, Avaya) 2511190202461821073
