VP of Engineering and Customer Services Directorate: Customer Services **Work Location: Porto Alegre** To ensure our customers enjoy an enhanced experience with our services, we have the Engineering and Customer Services team. The Engineering team is tasked with exploring new technologies, planning the telephony network, and driving technological expansion of our products and infrastructure. The Customer Services team ensures speed and quality in repairing, installing, and maintaining fixed, mobile, and TV lines for both B2B and B2C customers. Through consistent project execution and planning, we implement the company’s technological evolution, enhancing network capacity. Want to join this team? Then come aboard! **Responsibilities and Duties** Responsibilities and Duties: * Work within external optical network deployment teams (SITES / FTTA / FTTH) to deliver high-quality infrastructure, ensuring proper completion and optimal performance of the fiber optic network. * Install and repair fiber optic cables in residential and commercial buildings, as well as external networks. * Conduct tests and measurements to guarantee installation quality. * Diagnose and resolve fiber optic system issues. * Maintain detailed records of all performed activities. * Manage contracted service providers. * Collaborate with the team to ensure timely project completion. **Requirements and Qualifications** COMPLETED TECHNICAL COURSE \- CERTIFICATE OF COMPLETION **Additional Information** Here’s what we offer you: At Vivo, we spare no effort in supporting and valuing our employees. These are not only excellent benefits but also flexible ones. • Choose the ideal benefit for you and your dependents via a digital platform offering various categories including Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; • Corporate mobile phone. Yes, a brand-new smartphone for you! • Unlimited voice and data plan! Yes, unlimited! With Vivo’s best mobile network — even faster with Vivo’s 5G! • An exclusive Vivo offer featuring special discounts on landline, broadband, TV, and apps; • Eligibility for annual Bonus or PPR (Profit Participation Program); • Plan your future through our Private Pension Plan; • Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; • Thrive in an environment that respects your personality, your personal style, your individuality — be authentically you. \#VemdeVocê • Enjoy a day off (Day Off) to celebrate your birthday; • Participate in one of the largest corporate volunteer programs to help transform the world; • Benefit from our Educational Development Program, offering partnerships with educational institutions at discounted rates, certifications, and online courses; • Accelerate your career through our Internal Recruitment Program — available across Brazil and internationally, as we operate in over 17 countries! \#VivoMinhaCarreira • Access numerous initiatives designed to improve your physical, emotional, and social well-being! Here, we offer \#VivoBemEstar, encouraging our team to adopt healthy habits and achieve a higher quality of life! Services available to our employees include consultations with nutritionists, psychologists, social workers, telemedicine, and more! • All our job openings are open to people with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and individual potential! \#VivoDiversidade \#VemPraVivo Important: The only way to participate in Vivo’s selection processes is through the company’s pages on the Gupy platform: https://vivo.gupy.io — no participation or hiring fees apply. We are part of Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect**, bringing people, businesses, and society closer together — building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices, placing them firmly in control of their digital lives — securely, reliably, and with the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We have implemented agile methodologies across the organization, connecting us with the most innovative and collaborative ways of working. We foster a diverse and inclusive environment that stimulates creativity, drives innovation, and boosts engagement. We believe **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a competitive advantage, reflecting the society in which we live. We maintain a robust internal program grounded in five pillars: Gender, LGBTI\+, Race, Persons with Disabilities (PcD), and 50\+, ensuring a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. Currently, **we connect approximately 357.5 million internet and mobile/landline telephony accesses, plus subscription TV.** As a reference in 4G mobile telephony and ultra-high-speed fixed broadband, we offer the market’s largest HD channel lineup for subscription TV and numerous online applications. To ensure our customers enjoy an enhanced experience with our services, we have the Engineering and Customer Services team. The Engineering team is tasked with exploring new technologies, planning Vivo’s network, and driving technological expansion of our products and infrastructure. The Customer Services team ensures speed and quality in repairing, installing, and maintaining fixed, mobile, and TV lines for both B2B and B2C customers. Through consistent project execution and planning, we implement the company’s technological evolution, enhancing network capacity. We believe the path to delivering the best customer experience begins with an excellent employee experience. **\#VemPraVivo**
João Silva
Indeed · HR
João Silva
Indeed · HR
