Senior Customer Success Enablement

Description

Job Summary: We are seeking a Senior Customer Success Enablement professional to transform how the world communicates, ensuring technical and strategic excellence for the CS team. Key Highlights: 1. Safeguard the technical and strategic excellence of the Customer Success team 2. Drive product usage and adoption 3. Lead innovation projects in training using AI At Blip, we don’t just serve customers—we transform how the world communicates. To achieve this, our Customer Success team must stay one step ahead of technology. We’re looking for a **Senior Customer Success Enablement** professional with a "blood-in-the-eye" mindset—someone who won’t settle for the basics and who is hungry to learn and teach. You will be the guardian of technical and strategic excellence, ensuring our Customer Success team has full authority when facing any customer challenge. If you’re passionate about technology, possess impeccable teaching skills, and want to be the right-hand partner in our 2026 retention and expansion strategy, this is your place. **RESPONSIBILITIES AND ATTRIBUTES** * **Presence in strategic accounts:** Participate in meetings with key customers to validate methodology application, providing tactical feedback to evolve the team. * **Drive product usage and adoption:** Develop and implement strategies enabling the Customer Success team to boost customer adoption and optimal use of features and products. * **Product mastery and architectural vision:** Deeply understand Blip’s features and how Blip integrates into the customer’s ecosystem of systems and APIs, with the goal of teaching the team to design solutions that deliver real, measurable value. * **AI proficiency:** Lead innovation projects in training using artificial intelligence to scale learning and team efficiency. * **Development of Customer Success methodology:** Define the "gold standard" for executing each stage of the customer journey and create, document, and maintain Customer Success team playbooks. * **Training Journey:** Design and execute programs accelerating onboarding for new Customer Success talent, elevating the team’s technical and consultative capabilities, and ensuring alignment of the customer success ecosystem with market best practices. * **Foster a consultative mindset:** Collaborate with Customer Success leaders to identify knowledge gaps and develop customized solutions. * **Strategic bridge:** Serve as the primary liaison between Support, Sales, and Product, ensuring the Customer Success team anticipates ecosystem trends and changes. * **Content and process curation:** Manage governance of technical and operational content, ensuring Customer Success tools and processes remain updated and accessible. **REQUIREMENTS AND QUALIFICATIONS** * Completed undergraduate degree; * Experience in B2B Sales or Customer Success; * Broad business acumen; * Confidence communicating in English and/or Spanish; * Ability to recognize and interpret patterns; * Data analysis skills; * **Culture:** Fast-paced, results-driven environment, curiosity, and a student mindset (always eager to learn more!); * Hybrid work in Belo Horizonte or São Paulo. **NICE TO HAVE:** * Experience with CRM platforms (HubSpot, PipeDrive, Salesforce); * Prior experience in Strategic Consulting or Customer Success Operations (CS Ops); * In-depth knowledge of sales and expansion methodologies (e.g., Command of the Message or Challenger Sale); * Proficiency in Value Engineering methodologies for Customer Success; * Background in Solution Architecture or Pre\-Sales; * Experience in Artificial Intelligence projects, especially those applied to revenue team productivity; Market certifications in Customer Success. * **Benefits and perks** **Your Day\-to\-Day Experience** + **Flexible Working Hours:** Greater autonomy to organize your schedule with balance and responsibility. + **Flexible Work Models:** Remote, hybrid, or on\-site, depending on role requirements. + **No Dress Code:** Freedom to be yourself, without formalities. + **Birthday Day Off:** A paid day off during your birthday month to celebrate however you like. + **Blip Recharge:** Five paid days off per year for roles not subject to time tracking, designed to balance workload. **Well\-being and Quality of Life** + ️ **Meal or Food Allowance:** R$ 1144.00 monthly, with no payroll deduction and credited even during vacations and leaves. + **Transportation Allowance:** Available based on commuting needs. + ️‍ **Wellhub (Gympass):** Access to gyms, wellness apps, and physical activity platforms, also available for dependents. + **SESC Membership:** Access to culture, leisure, sports, hotels, holiday camps, and more. **Physical and Emotional Health** + **Health Insurance (Sulamérica):** Nationwide coverage, private room for you and your dependents, with only co\-payment deducted. + **Dental Insurance:** Nationwide coverage for you and your dependents, with three plan options and full premium deduction. + **Conexa Saúde:** Online psychological counseling platform. + **Life Insurance:** Coverage equivalent to 24 times your monthly salary. **Family, Parenting, and Support** + **Extended Maternity Leave:** 180 days to peacefully embrace this new life stage. ‍+ **Extended Paternity Leave:** 30 days to be present and strengthen family bonds. + **Childcare Allowance:** Reimbursement of R$ 676.81 for children up to 2 years old and R$ 592.21 for children up to 5 years old. + **Dependent with Disability Support:** Support of R$ 846.02 for children with disabilities or neurodiversity.