E-Commerce Assistant - Mercado Livre

Description

Job Summary: You will be the operational and administrative heart of the Multshop Group's accounts on Mercado Livre, responsible for customer service management, listing optimization, inventory control, and account monitoring. Key Highlights: 1. Practical operational experience with the Mercado Livre dashboard 2. Environment focused on personal and professional development 3. Opportunity to grow within a company with a strong culture **\| Who We Are** ----------------- We are the **Multshop Group**. Our mission is to deliver stylish, high-quality, and fairly priced footwear, providing an online shopping experience defined by trust, respect, and care. Within 5 years, we aim to rank among Brazil's top online footwear retailers. But beyond our products, we believe in people. Our purpose is to develop high-performance professionals committed to continuous growth. Our culture is strong and grounded in three non-negotiable pillars: THE TRUTH that guides us, CARE that differentiates us, and LOYALTY that unites us toward the same purpose. **\| What This Person Will Do** ---------------------------------- You will be the operational and administrative heart of our accounts on **Mercado Livre**. Your main responsibilities will be: * **Customer Service Management:** Respond promptly, clearly, and empathetically to customer inquiries and post-sale messages on Mercado Livre. * **Listing Optimization:** Strategically adjust keywords, manage marketing-provided photo and video assets, and analyze listing performance metrics. * **Inventory Control:** Manage listing relationships with the Hub to ensure accurate information is reflected across marketplaces. * **Account Monitoring:** Monitor account health, complaints, and mediation cases, acting swiftly to resolve issues and protect our platform reputation. * **Process Mapping:** Support leadership in organizing shipping and post-sale routines. **\| How Results Will Be Measured** ----------------------------------- Your performance will be evaluated through daily report analysis and tracking of KPIs (Key Performance Indicators), including metric progression, account revenue, and engagement. **\| What We Expect From You** ------------------------------ ### **Essential Requirements (Non-Negotiable):** * Practical operational experience directly handling the **Mercado Livre** dashboard (inquiries, post-sale, listings). * Excellent written communication (clear Portuguese, no slang, attention to spelling and grammar). * Exceptional organization and attention to detail. * Proficiency and agility using computers and management systems. ### **Desirable Requirements:** * ERP system knowledge (e.g., Bling, Tiny, or similar) * Basic/Intermediate Excel skills ### **Behavioral Profile:** * **Ownership Mindset:** Identify operational issues and propose solutions proactively, before being prompted. * **Humility and Coachability:** Ability to receive direct feedback and quickly adjust behavior. * **Willingness to Learn:** Commitment to one’s own professional development — curious, open-minded, and eager to learn. **\| Who Should NOT Apply** ---------------------------------- To save your time and ours, please **DO NOT APPLY** if: * You seek only a comfortable job to “punch in and out.” * You struggle with direct feedback and take constructive criticism personally. * You require constant managerial supervision to know what to do. * You believe “unexpected events” justify recurring operational errors or failure to meet deadlines. * You dislike rigid organizational processes and prefer working ad hoc. **\| What We Offer** ----------------------- * **Compensation:** Fixed salary of R$2\.226,00 * **KPI-Based Bonus** (after probation period) * **Flexible Meal Benefit (VR+VA):** R$300.00 * **iFood Club:** Exclusive discounts and benefits on the iFood platform * **Total Pass / Wellhub:** For health care and physical exercise * **Work Model:** On-site in Jacareí - SP, Monday to Friday, during business hours. * **Perks:** An environment genuinely focused on personal and professional development. Here, you’ll have space to learn, grow, and build a solid career. **\| How to Apply** ------------------------- To ensure you read instructions carefully (a vital requirement for this role): * Send your resume to the email: **recrutamento.titimult** * In the email subject line, write exactly: **VAGA AUXILIAR ML \- \[Your Full Name]** * In the email body, answer in up to **5 lines**: *What was your direct experience with basic e-commerce operational routines on the Mercado Livre platform?* **ATTENTION: Applications missing the required response in the email body or with an incorrect subject line will be automatically discarded without review of the resume.** -------------------------------------------------------------------------------------------------------------------------------------------------------------------