As a Senior Developer Analyst at Montreal, you will join one of Brazil's top technology companies. Our journey began over thirty years ago with a small team of engineers passionate about innovation. In 1986, visionary individuals committed to technology and its power to transform the world. That was only the beginning of a trajectory that has made us a solid market reference and one of the best companies to work for. **Responsibilities and duties** * Provide technical and functional support for the Ergon system and its integrations; * Diagnose and resolve low- and medium-complexity incidents; * Ensure SLA compliance and service quality; * Analyze systemic errors and identify root causes (usage, data, configuration, or integration); * Execute functional tests and simulations in the staging environment; * Analyze integration flows between systems; * Interpret JSON and XML messages; * Validate REST and SOAP APIs using Postman and Swagger; * Analyze HTTP status codes and integration logs; * Perform SQL queries for data validation; * Support development and architecture teams in root cause analysis; * Support collection of technical evidence for N2/N3 analyses. * Experience providing technical support for critical systems; * Experience performing functional analysis of business rules; * Experience using tools such as Postman or Swagger; * Experience in Systems Analysis activities, participating in system development projects using: * Object-oriented programming; * Relational databases. **Requirements and qualifications** * Bachelor's degree in Computer Science, Information Technology, Administration, Engineering, or related IT fields (recognized by MEC); * Experience with basic SQL queries; * Experience with REST and SOAP APIs; * Experience with JSON and XML; * Experience with ITIL processes (incidents, requests, problems, and SLAs); * Experience with ERP and C systems; * Experience with HR, Payroll, or Finance modules; * Experience analyzing application and integration logs; * Experience with staging environments and functional testing; * Prior experience in governmental support environments; **Additional information** * Meal Allowance or Food Voucher; * Life Insurance; * Benefits Club; * Childcare allowance \- per collective bargaining agreement; * CLT employment contract; * 100% remote work. In continuous construction, we foster a collaborative, respectful, and accessible environment. **We invest in talent development** and implement practices that optimize and connect diverse technological and innovative aspects.
João Silva
Indeed · HR
João Silva
Indeed · HR
