Senior Process Analyst

Description

Job Summary: We are seeking a Senior Process Analyst to conduct back-office process mapping, diagnosis, and redesign, with a focus on efficiency and digital transformation. Key Highlights: 1. Lead back-office process mapping and redesign 2. Focus on efficiency, standardization, and continuous improvement 3. Experience with continuous improvement methodologies (Lean, Six Sigma, BPM) Senior Process Analyst\* São Paulo (Hybrid Model) Sector: Financial Market \#\#\# \*About the Opportunity\* We are looking for a Senior Process Analyst to lead process mapping, diagnosis, and redesign in back-office areas, supporting operational evolution and strategic decision-making. The candidate will work consultatively with business units, focusing on efficiency gains, standardization, continuous improvement, and identification of automation and digital transformation opportunities. \- \#\#\# \*Key Responsibilities\* * Map end-to-end processes (AS IS) together with business units * Identify gaps, bottlenecks, operational risks, and improvement opportunities * Design future-state processes (TO BE), emphasizing efficiency and scalability * Conduct workshops and interviews with stakeholders (Legal, Finance, Procurement, Accounts Payable, etc.) * Propose improvements, standardizations, and automation initiatives * Support decisions regarding system replacement or evolution * Develop process documentation (flows, procedures, policies) * Define and monitor performance indicators (KPIs) * Collaborate closely with technology and business teams Requirements: \#\#\# \*Requirements\* * Solid experience as a Senior Process Analyst, preferably in the financial sector * Hands-on experience with corporate (back-office) process mapping and redesign * Knowledge of continuous improvement methodologies (Lean, Six Sigma, BPM) * Experience with modeling tools (Bizagi, Visio, Lucidchart, or similar) * Strong analytical capability and systemic vision * Excellent communication skills for interaction across multiple departments * Experience in environments with multiple systems and integrations \- \#\#\# \*Preferred Qualifications\* * Experience in financial institutions, fintechs, or payment providers * Knowledge of process automation (RPA) * Experience in digital transformation projects * Certifications in BPM, Lean, or Six Sigma * Experience mapping processes for system replacement/modernization \- \#\#\# \*Work Model\* * Hybrid – São Paulo/SP * Dedicated focus on back-office process mapping \- \#\#\# \*Expected Soft Skills\* * Consultative and investigative mindset * Proactivity and autonomy * Organization and ability to structure complex problems * Negotiation and influence skills