Job Summary: This position involves providing technical customer support, managing incidents and service requests, and collaborating internally to resolve issues. Key Highlights: 1. Technical support and assistance for banking compliance systems 2. Collaboration with internal teams to resolve customer issues 3. Opportunity at the largest software company serving Brazil’s financial market **Nice to meet you — we are Evertec!** Evertec is a technology company specializing in financial services, with over 27 years of experience and operations across 26 countries in Latin America and the Caribbean. Processing over 11 billion transactions annually, we are a benchmark provider of digital transformation solutions for the financial industry. We offer a comprehensive portfolio of software solutions serving financial institutions, enterprises, and fintechs seeking innovation, security, and efficiency. Our commitment lies in technological excellence, financial inclusion, and generating sustainable value for customers, employees, and partners — fostering a more connected and accessible ecosystem. Requirements Requirements: The **Banking** area is responsible for sustaining technical customer support and seeks a **Senior Technical Support Analyst**, to join our team at Brazil’s largest software development company serving the financial market, where we believe technological innovation drives progress. **Key responsibilities for this role include:** * Providing customer support via Jira and other channels, as needed; * Accurately registering, tracking, and managing all customer incidents and service requests in accordance with established procedures; * Supporting compliance systems (including storage analysis and SQL database procedures); * Collaborating with internal teams—including development and higher-tier support—to ensure customer issues are resolved satisfactorily. **To \#match, candidates must meet the following mandatory requirements:** * Experience with SQL Server databases; * Experience in customer support and guidance; * Experience in administrative routines and operational support, especially within banking and/or financial environments; * Completed undergraduate degree. **The following qualifications would be considered advantageous:** * Experience in the financial market; * Experience using Jira. **IMPORTANT:** This opportunity is for on-site work at Evertec Brasil’s office in São Paulo/SP, under a hybrid work model. Benefits So, does this resonate with you? Then let us tell you what you’ll find here—beyond a dynamic work environment: * Meal or food allowance; * Flexible benefit (Flash); * Health insurance; * Partnerships for psychological, legal, financial, and nutritional support (CLUDE, C4LIFE, and ASQ); * Psicologia Viva; * Dental insurance; * Daycare allowance; * Allowance for children with special needs; * Fertility treatment allowance; * Extended maternity and paternity leave; * Transportation allowance or Home Office allowance (for fully remote contracts); * Gympass (Wellhub) and TotalPass; * Flexible working hours; * Life insurance; * Partnership club; * Sesc partnership; * Just dress no code (no dress code); * Birthday day off; * Beca (education incentive program); * PPR or Bonus — based on goal and performance achievement. We value diversity and recognize that varied perspectives and ideas enrich our organization. Therefore, race, color, religion, gender and gender identity, nationality, disability, sexual orientation, ancestry, or age will not hinder your opportunity to join our team.