Job Summary: Responsible for receiving clients, processing admissions, updating registration data, and providing courteous and clear administrative support. Key Highlights: 1. Humanized and welcoming service 2. Clear and objective communication 3. Environment that values technical excellence Receives all clients, guiding and directing\-them according to their requests. Processes all admissions in the system, issuing required queue numbers and authorizations. Maintains updated registration data for all patients, companions, and/or caregivers. Handles general administrative tasks, ensuring high\-quality service to both internal and external clients, delivering accurate information with courtesy and clarity. **Responsibilities and Duties** * Receive all clients entering the Unit, identifying them and directing them to the appropriate departments; * Process admissions in the system, issuing queue numbers and required authorizations; * Verify admission records regarding personal data, health plan enrollment, responsible party information, classification level, queue date, and admission queue number; * Identify visitors by registering them in the system and issuing identification badges; * Request and follow up on exam and/or procedure authorizations by contacting health insurance providers to comply with established regulations; * Arrange patient transfers and referrals to other hospitals as prescribed by physicians. * Keep the multidisciplinary team informed about exam and/or procedure scheduling processes to ensure proper workflow within the department; * Handle telephone inquiries, providing accurate and timely responses to patients, family members, staff, and attending physicians based on requested information; * Organize and dispatch correspondence and/or documents via internal mail to the Administrative Center; * Issue patient identification labels for the multidisciplinary team; * Liaise with health service providers to resolve issues; * Practice active listening and promptly escalate any non\-standard observations to the coordinator; * Maintain humanized and welcoming service, treating everyone with courtesy and promptness; * Ensure active communication between the team and coordination; **Requirements and Qualifications** Qualification: * Completed high school education. Knowledge: * Microsoft Office suite; * Customer service. Skills: * Clear and objective communication; * Active listening; * Time management; * Organization. Attitudes: * Agility; * Commitment; * Flexibility; * Empathy; * Assertiveness. **Additional Information** Experience with the Tasy system is a plus. Brazil’s healthcare system had a gap between the highly technological model focused on intensive treatment in general hospitals and patients’ return home. For this reason, **Hospital Placi** was created to fill this post\-acute care niche, offering humanized and welcoming care with an individualized approach to: * **Rehabilitation;** * **Care Reassessment;** * **Oncological and Non\-Oncological Palliative Care;** We inaugurated our first unit in Niterói in 2013 with the mission of: **welcoming, caring for, and helping people recover.** We didn’t stop there! In 2016, we expanded to Botafogo, and soon new units will be near you. Our core principle is **"Caring Well Means Doing Well"**, supported by an interdisciplinary team with technical excellence, providing comprehensive support to patients, families, and clinical staff. We remain committed to **bringing life to every moment of life**, delivering **the right care at the right time!** We are people caring for people. We work closely and respectfully, proud to make a difference in the care of everyone who relies on our services. **More than a transitional hospital—we are a team dedicated to caring!** **Would you like to join this story and care for our patients together?** Apply for one of our opportunities and become a professional with **Placi Extensive Care Team**.