QUALITY - Customer Relationship Assistant 105403

Description

**REQUIREMENTS:** * Experience in customer service, preferably in the healthcare sector. **MAIN RESPONSIBILITIES:** * Provide in-person and telephone reception to customers wishing to file complaints, suggestions, and/or compliments; * Analyze submissions received via the "Contact Us" channel, health insurance operators, and email; * Register complaints in the quality management software, routing them to the responsible department; * Monitor the progress of complaints registered in the quality management software; * Communicate responses recorded in the quality management software by the responsible department to the complainants, prioritizing customer satisfaction and loyalty; * Forward customer compliments via email; * Daily forward to managers/departments, via email, negative feedback collected from customer satisfaction surveys; * Generate a report using the database of patients treated across all hospitals in the Network (in ES), for Hfocus; * Forward/monitor requests from the Comfort Extension; * Handle lost and found items belonging to customers and contact customers to retrieve them; * Daily record all customer interactions in the Daily Service Report tracking spreadsheet, ensuring routine/control by the NURC (Customer Relationship Center); * Participate in critical analysis of performance indicators to monitor results and related actions; * Verify time clock registration via the Senior kiosk, complying with HR guidelines; * Request office supplies through the MV system to ensure the department is adequately resourced. **WORK SCHEDULE:** Monday to Friday, 8:00 AM to 5:48 PM — Daily worker Compensation: R$1.797,11 per month Work location: On-site