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Job Summary: Fraud Prevention Analyst for Solva, DiDi Global's (99) shared services company, responsible for risk analysis, dispute triage, and process improvement, with a focus on security and customer experience. Key Highlights: 1. Essential role in preventing and combating financial fraud. 2. Dynamic environment focused on personal development and collaboration. 3. Opportunity to enhance processes and impact user security. Company Overview: Solva is a shared services company of DiDi Global—the world’s largest convenience and ride-hailing app platform—operating in over 10 countries. In Brazil, DiDi operates under the brands 99, delivering mobility and financial services. At Solva, we build relationships. We support 99Pay customers—from verifying their identity documents to resolving potential delinquencies. Beyond fraud prevention, we also investigate and resolve suspicious transactions, ensuring consumer and data security. Our team is trained to deliver personalized, human-centered service—transforming every interaction into a positive experience for all. We are still a young company, but we are growing rapidly—always focused on delivering positive customer experiences and acting swiftly and resiliently to adapt to change and achieve outstanding results. Team Overview: Our team is dedicated to identifying fraud, preventing and reducing potential financial losses. We fight crime to ensure a healthier business portfolio, better customer experience, and greater security for both the company and its users. Role Responsibilities: * Risk Analysis: Assess fraud risks in identification documents and suspicious behaviors, ensuring compliance with internal policies and 99Pay guidelines; * Dispute Triage: Analyze cases referred by the acquirer, evaluate disputed transactions, and compile evidence supporting or refuting the claims; * Fraud Case Handling: Receive and analyze communications from market partners, identify accounts requiring blocking or termination, and execute fund recovery where applicable; * Process Improvement: Identify opportunities to improve operational workflows and propose adjustments to management or senior team members; * Facial Biometric Validation: Analyze and validate facial verification processes, ensuring image authenticity and alignment with declared identity; * Participation in Studies: Support internal studies focused on optimizing manual and automated analysis processes; * Self-Management: Monitor service queues and proactively engage across various workstreams based on demand; * Bureau Data Analysis: Evaluate customer registration and financial information from credit bureaus, identifying risks and data inconsistencies. Role Qualifications: * Report and recommend actions to mitigate identified fraud attempts, process gaps, and fraud rule deficiencies; * Possess a critical eye to detect suspicious behavior in monetary and non-monetary transactions (e.g., registration changes, digital behavior, etc.); * Intermediate proficiency in Microsoft Office (Excel, PowerPoint, etc.); * Knowledge of fraud prevention analysis or related fields; * Knowledge of document examination; * Organizational skills to manage area-specific processes; * Strong logical reasoning; * Analytical and investigative mindset; * Ability to collaborate effectively and demonstrate resilience; * Prior experience in the financial sector (banks, fintechs, etc.) is preferred; SQL or programming logic knowledge and English proficiency are plus. EEO Statement: **Who makes Solva?** Solva is built by people driven by the mission to empower individuals and help them achieve a healthier, more balanced financial life.* **We care** about sensitive data and respect user privacy. * **We are professionals**, fostering an organized and positive workplace. * **We do what’s right**, understanding and adhering to company policies and regulations. * **We work as a team**, acting in alignment with our values. * **We are efficient**, committed to achieving excellent results and continuous improvement. * **We are good communicators**, acting with integrity at every stage of our work. * **We are open-minded**, celebrating diversity. **DiDi could be the right place for you because…** **We value dialogue:** At Solva, we believe open dialogue strengthens relationships and drives results. Dialogue is the foundation for growing together—building trust and authentic connections. That’s why we appreciate frankness, respectful sincerity, and transparency among our people, teams, and relationships. **A welcoming workplace:** Here, you’ll find a human-centered, respectful environment where every individual is valued. We believe diversity fosters a more creative and energetic workplace—so we celebrate differences and ensure everyone can truly be themselves. **Competitive compensation:** We recognize and value your effort! We offer a competitive compensation policy so you feel acknowledged and rewarded for your work. **Facilitated learning:** We believe everyone can learn and grow. Our systems are simple and intuitive, with a clear, focused, and objective approach. **Work-life balance:** We know life is more than work. That’s why our work schedule allows you quality time outside the office to maintain a healthy balance. **Direct access to managers:** Here, hierarchy is not a barrier. Our managers are always accessible—ready to hear your ideas, help overcome challenges, and support your growth. **Ongoing feedback:** We highly value our team’s development so everyone can grow and reach their full potential. That’s why we strongly believe in continuous feedback and constructive exchanges across the entire team. If you’re seeking a dynamic and collaborative environment where respect, empathy, and personal development are essential—and want to make a real difference in people’s lives—Solva is the perfect place for you! \#VemSerSolva! \#LI\-Hybrid
