**At Topaz, technology unites us and evolution connects us!** In our organization, we are fully committed to contributing to financial solutions that make the industry a safe, accessible, and dynamic place. We aim to reach different parts of the world with our comprehensive ecosystem of technological solutions. Therefore, we invite you to join this team! Moreover, we offer excellent benefits for you! We know that together we will achieve success, so apply now and become part of this great team. **Responsibilities and Duties** **Main Responsibilities** -------------------------------- * Handle and resolve escalated Level 1 support tickets * Perform analysis and diagnosis of issues in consortium systems * Address incidents related to access, business rules, and integrations * Support internal users * Monitor and ensure resolution of tickets within SLAs * Interact with development teams and vendors when necessary * Document solutions, processes, and technical procedures * Suggest continuous improvements to systems and support workflows **Requirements and Qualifications** **Requirements** -------------- * Prior experience in Level 2 technical support or similar * Knowledge of ERP systems or consortium platforms * Familiarity with databases (basic/intermediate SQL queries) * Experience with ticketing tools (Service Desk) * Proficiency in Windows environments and Microsoft Office suite * Strong analytical and problem-solving skills * Clear communication and customer-centric focus **Additional Information** **Behavioral Profile** ------------------------- * Proactivity * Organization and prioritization skills * Ability to work effectively in remote settings * Good communication and teamwork skills * Capacity to manage multiple concurrent tasks At **Topaz**, we go beyond technological creation: **we transform how the world interacts with money.** Our secret? **Topaz One, the first global full-banking platform, designed to accelerate the evolution of financial institutions and propel them into new frontiers.** #### **We are a vibrant community of over 2,000 Topazers**, united by a deep passion for technology, innovation, and the creation of disruptive solutions. Our diversity of cultures and experiences enriches our perspective and drives us to achieve extraordinary results. #### **If you seek a place where your talent makes a real impact, where you can grow professionally and be part of a global community shaping history,** **join us as a Topazer!** #### **Join our team and let’s build the future of finance.**
João Silva
Indeed · HR
João Silva
Indeed · HR
