




Job Summary: Join Simpress as an IT outsourcing leader, focusing on technical support, system improvements, and market innovation in a dynamic, learning-focused environment. Key Highlights: 1. Leader in IT outsourcing in Brazil 2. Innovative environment that values continuous learning 3. Opportunities for career development and leadership Join Simpress, the leader in IT outsourcing in Brazil! Our mission drives us: to make our customers' lives easier. We foster an innovative environment that demands agility and delivery. We value continuous learning and offer opportunities for every professional to grow, take ownership of their journey, and accelerate their career. If you resonate with our way of being, join our \#Simlovers team! **Responsibilities and Duties** * Analyze and resolve technical support tickets and user inquiries regarding company systems * Provide guidance to users on topics related to systems and systemic processes * Escalate tickets requiring specialized support to the Sustentação (Maintenance) team * Handle bulk data modification requests directly in systems or via data change forms * Evaluate recurring issues from support tickets and propose systemic improvements * Participate in user acceptance testing (UAT) for systemic improvement projects * Monitor market trends and identify innovations that deliver value to the company across business and technology areas **Requirements and Qualifications** Experience in Web Application Development on Microsoft Platform; Required Tools and Knowledge: Programming Logic; * PHP * JavaScript * HTML and CSS * REST integrations (APIs) * SQL Server database. **Additional Information** Check out the benefits included in this journey: Profit Sharing (PLR): Above-market recognition, rewarding achievements built together. Health and Well-being: Medical and dental coverage for employees and dependents; Telemedicine with no co-payment; Mental Health and Healthy Eating programs; Wellhub. Meal or Food Allowance. Birthday Day Off. Development: Sim Universidade — our corporate university offering courses and learning paths that foster continuous learning and professional growth; Educational partnerships with recognized institutions. Employee Referral Program: Great referrals to join our team are recognized.


