CUSTOMER SPECIALIST (WEST ZONE)

Description

Job Summary: A professional dedicated to specialized customer service, focused on delivering a positive shopping experience and building long-lasting relationships, while contributing to continuous service improvement. Key Highlights: 1. Specialized customer service focused on enhancing the customer experience 2. Building customer relationships and ensuring customer satisfaction 3. Cross-departmental collaboration for effective problem resolution **At GPA, everyone is welcome.** We value respect and harmonious coexistence with people of diverse backgrounds, ensuring excellent exchange of experiences. Your knowledge and skills will contribute to this massive operation and help fulfill our purpose: **Nourishing Dreams and Lives!** **Responsibilities and assignments** ------------------------------------ * Provide specialized customer service, delivering a positive shopping experience; * Resolve inquiries, complaints, and provide information regarding products, promotions, and services offered; * Build positive customer relationships by understanding their preferences and needs; * Coordinate initiatives to improve customer satisfaction; * Collaborate with other departments to ensure effective problem resolution and deliver an integrated experience; * Participate in training customer service teams, providing guidance and instruction; * Monitor and analyze customer feedback to implement continuous service improvements. **Requirements and qualifications** ----------------------------------- * Completed high school education; * Proficiency in Microsoft Office suite; * Experience in customer service. **Additional information** -------------------------- **Benefits** * Health and Well-being coverage for you and your dependents: * Medical Assistance * Dental Assistance * Life Insurance * Gym partnerships (GymPass and TotalPass) * As a socially responsible company, we also offer extended Maternity/Parental Leave and Paternity Leave * Mom's Card: A monthly allowance provided to female employees who are mothers, for children aged 6 months to 1 year, 11 months, and 29 days, to purchase food and infant products at GPA stores. * SESC: For you and your family to enjoy benefits across education, health, culture, and leisure. **At the company:** * Meal voucher or on-site meals (Distribution Centers). * Food Card / Basic Food Basket * PPR: Annual Profit-Sharing Program * Transportation Voucher **Exclusive GPA Benefits:** * GPA Retail University: We value initiative and encourage self-development among our employees; you’ll have access to up-to-date, high-quality educational tools, content, and solutions for your professional growth. * Prosin: Internal recruitment program offering career development opportunities. * VEM Program: Enjoy discounts on GPA’s private-label brands. **Social Services:** * Free psychological and social assistance for you and your family, available 24/7, 7 days a week **You may also opt for:** * Credit Cooperative (members receive exclusive discounts from partner companies) * Private Pension Plan **Process stages** ------------------ * Step 1: Registration1Registration * Step 2: Interview 2Interview * Step 3: Pre\-employment data3Pre\-employment data * Step 4: Hiring4Hiring **GPA Grupo Pão de Açúcar** --------------------------- At GPA, our purpose is to nourish dreams and lives. We are one of Brazil’s largest food retail companies, operating a multi-format, multi-channel business model that brings together renowned networks and brands such as Pão de Açúcar and Extra Mercado, as well as exclusive private labels including Qualitá, Taeq, Club des Sommeliers, and Pra Valer. With over 700 physical stores and leadership in Brazilian food e-commerce, we work tirelessly to be our customers’ top choice and the pride of our team.