Job Summary: The professional will serve as an ambassador of solutions, generating value for the customer in every interaction while growing professionally in a dynamic environment. Key Highlights: 1. Transform calls into memorable experiences and generate value for the customer. 2. Professional growth in a dynamic and challenging environment. 3. Opportunity to make a difference and transform lives. Transform every call into a memorable experience. We are not merely seeking someone who answers calls, but a **solutions ambassador** capable of generating value for the customer in every interaction. This is the ideal place for those seeking professional growth in a dynamic and challenging environment. Work Location: Itapetininga/SP About the Company Sabesp (Companhia de Saneamento Básico do Estado de São Paulo) is responsible for water supply and sewage collection and treatment across 377 municipalities in São Paulo State, serving 28 million people. It is one of the world’s largest sanitation companies and the largest in Brazil. The Company aims to advance five decades in five years, expanding access to drinking water and basic sanitation for millions of people. Its commitment is to anticipate by four years the targets established by Brazil’s Sanitation Legal Framework, thereby planning to deliver dignity, health, and sustainable development for millions of Brazilians while preserving natural resources for future generations. Here, our essence is transforming lives. Our purpose is to connect people to a better future by delivering essential services with excellence and commitment to health and the environment. We dream big: we aim to become a global leader in basic sanitation, driving a more sustainable society and generating robust, long-term value for our shareholders. Our culture comes alive when we deliver purpose-driven results, care for the customer in every detail, think and act like owners, recognize those who make things happen, collaborate with trust and transparency, and remain consistently guided by ethics and safety. This is the Sabesp way—to transform the present and prepare the future. We value the care and well-being of our employees, providing a welcoming and dynamic work environment. With infrastructure designed to support and empower our teams, the Company reinforces its commitment to this transformation journey. **Responsibilities and Duties** * **Data and Systems:** Ability to navigate customer service software rapidly and interpret consumption history to provide instant technical diagnostics. * **Assertive and Persuasive Communication:** Go beyond courtesy, applying techniques to confidently steer conversations and ensure customers feel guided by an expert. * **Cultural and Generational Adaptability:** Skill to adjust tone of voice and vocabulary to serve customers ranging from digitally native individuals to elderly clients who prefer more detailed, traditional explanations. * **Critical Thinking for Out-of-the-Box Solutions:** Autonomy to propose internal process adjustments when identifying that rigid rules hinder legitimate customer satisfaction. * **Resilience and Emotional Intelligence:** Capacity to perform an emotional “reset” between difficult interactions and the next call, ensuring each new customer receives the same level of positive energy. * **Focus on Consumption Education:** Act as sustainability support, advising customers on conscious water usage and detection of internal leaks—generating value beyond technical repair. * **Sense of Urgency:** Know precisely whom to contact internally to expedite complex service orders, acting as the “owner of the problem” until resolution. **Requirements and Qualifications** * Completed high school education (higher education preferred) * Clear and empathetic communication for smooth telephone interactions * **Flexibility:** Adjust approach according to each customer’s profile and mood. **Additional Information** Medical Assistance Private Pension Plan Meal Voucher (VR) and Food Voucher (VA) Transportation Voucher Christmas Basket Birthday Day Off Extended Maternity and Paternity Leave Daycare Assistance for Mothers and Fathers Wellhub Agreement (Gympass) Profit-Sharing Program – PPR The new Sabesp is far more than a sanitation company. We are a force that moves cities, delivers quality of life to millions, and truly makes a difference! Continuously, we innovate to guarantee water supply and sewage collection for 375 municipalities across all regions of São Paulo State. But we won’t stop there! We will accelerate universalization of water and sewage services, advancing by four years the targets set for 2033\. And what makes all this possible? People! The new Sabesp is transforming with ambitious goals, transparent principles, and a team passionate about what it does. We are embarking on a new phase, with a fresh perspective on the future. And every great future begins with a dream. More agile, more modern, and offering even greater growth opportunities for those eager to be part of this transformation. Here at the new Sabesp, you’ll find innovation, real impact, and an environment where your ideas and energy truly matter. If you seek purpose-driven work and the chance to transform lives, this is your place! **\#Let’sTransform! \#JoinSabesp!**