Administrative Commercial Assistant - Samambaia/DF

Description

Job Summary: The Administrative Commercial Assistant will handle customer service, present services, and perform commercial and administrative tasks. Key Highlights: 1. Opportunity to grow and transform smiles 2. Teamwork and humanized service 3. Development of commercial and administrative skills We seek individuals interested in teamwork, who are motivated and engaged in public service. The Administrative Commercial Assistant will perform commercial and administrative tasks, serve customers, present the clinic's services, and follow work instructions outlined in the company's standard operating procedure manual. **Responsibilities and Duties** * Maintain equipment and workplace organization, ensuring their preservation; * Explain and formalize dental service contracts with customers, in accordance with the company's manual and regulations; * File contracts and other documents in the designated location, per the company's manual and regulations; * Enter financial data from customer contracts into the computerized system; * Contact customers who have not paid their first installment to renegotiate and agree on a new payment date; * Renegotiate with delinquent customers, per the company's manual and regulations; submit a monthly report to the franchisee/manager containing information about completed renegotiations; * Submit a monthly report containing information on treatment cancellations, dropouts, and completions; scheduled evaluations, completed evaluations, formalized contracts, and new customers; * Address customer complaints regarding treatment by proposing solutions; * Cancel dental service contracts for customers no longer undergoing treatment, per the company's manual and regulations; * Participate in technical and/or behavioral training sessions provided by the company. **Requirements and Qualifications** * Currently pursuing a bachelor's degree (Business Administration or related fields); * Experience in customer service; * Intermediate computer skills; * Basic mathematical calculation skills; * Negotiation and sales techniques. Competencies: * **Communication:** Communication skills; Negotiation; * **Social:** Interpersonal relationships; Teamwork; * **Behavioral:** Empathy; Proactivity; Ethics; Friendliness; Commitment; Assertiveness; Discretion; * **Organizational:** Time management; Planning and organization. **Additional Information** salary 1650.00 meal allowance 30.00 transportation voucher bonuses We are Brazil's largest orthodontic network! We were founded with the purpose of democratizing and modernizing dental care through humanized, high-quality service at accessible prices. We have **over 20 years** of experience, with more than **350 units** across Brazil and over **8 million satisfied customers** proudly bearing the OrthoDontic brand in their smiles. **Here, you’ll find opportunities to grow and transform smiles with us. Join OrthoDontic and be part of this journey to success!**