We want you here \#YourWay! We want you to be part of our team just as you are. We expect you to have: * Focus on delivering the best experience for our customers. * Agility and commitment to your deliverables. * Ethics and transparency in all company processes. * Respect for Diversity. * Innovative profile, seeking to do things differently and excellently. **Responsibilities and duties** We want your contributions to: * Develop and analyze operational and managerial performance reports. Perform result analyses with information that supports decision-making through systems, databases, and Excel spreadsheets. * Update and develop reports (to, abs, operational indicators, among others) used by other departments through systems, databases, and Excel spreadsheets. * Measure internal campaigns against established criteria and achieved results, according to client requests, using the (npcob) system and/or bank payment files. * Develop presentations for operational committees based on indicators using PowerPoint. * Perform general indicator analyses according to partner client requests, using Excel spreadsheets, databases, and systems. * Analyze inventory opportunities, communicate them to planning to determine strategies to be taken, using data from the contract database. * Automate reports. **Requirements and qualifications** What are the requirements? * Knowledge of programming languages (R, Python, SQL, BI) * **Proficiency in programming languages;** * Proficiency in Excel; * Advanced knowledge of Office suite; * Data analysis techniques; * Demand management methodologies/tools; * Higher education desirable; * Experience in call centers will be a differentiator; **Additional information** What else will you find here? * **Meal allowance;** * **Transportation voucher;** * **Benefits club:** An exclusive benefits club for our paschoalovers, giving you access to discounts at various partner establishments. * **Wellz care:** Online therapy platform, entitling the paschoalover to 12 free sessions. * **Wellhub:** Quality-of-life platform offering gyms and physical activities at highly reduced prices. * **Day off:** All employees are entitled to a day off on their birthday. * **Maternity and paternity leave:** 6 months of maternity leave and 20 days of paternity leave provided. These benefits are combined at Paschoalotto with professional development opportunities, structured career program, access to health and wellness initiatives, relaxed environment, interaction with diverse and inclusive people, and space for learning and innovation. All our \#vacancies are also available for people with disabilities and/or retirees. So, are you up for the challenge? At Paschoalotto, for over 26 years we've been transforming the relationship between companies and customers with innovative and personalized solutions. We are the largest employer in the central-west region of São Paulo, with more than 15,000 employees in Bauru, Agudos, Marília, and Ribeirão Preto, and here, you can develop your career, make a difference, and positively impact the community. We value agility, excellence, customer centricity, and diversity & inclusion, creating an environment where you can be yourself. If you're looking for a place to truly grow, come be a \#Paschoalover and join us on this journey!